Catherine Camilleri
St Marys
Summary
Experienced in coordinating care for individuals in need, knowledgeable with a proactive and resourceful approach. Strong understanding of community resources enables effective connection of individuals with required support. Passionate about helping others and ensuring needs are met.
Overview
6
6
years of professional experience
Work History
Case Manager
Gallagher Basset
04.2024 - Current
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Merchant Payment Solutions
Commonwealth Bank
01.2024 - 03.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Community Wellbeing Specialist
Commonwealth Bank
03.2021 - 01.2024
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
- Supported customers who had experienced domestic and family violence, problem gambling, homelessness & financial abuse.
- Referred customers to internal and external stakeholders.
- Assessing complex and challenging situations.
Customer Service Specialist
Commonwealth Bank
01.2020 - 01.2021
- Account maintenance
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Resolved concerns with products or services to help with retention and drive sales.
Teller
Commonwealth Bank
01.2019 - 01.2020
- Optimized customer service by having needs based conversations.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Advanced Diploma in Family Therapy and Counselling -
Australian Institute of Family Counselling
Skills
- Professional
- Empathetic
- Compassionate
- Team player
- Strong customer focus
- Motivated
- CAN do attitude
- Time management skills
- Strong communication skills
- Organizational skills
- Dispute resolution skills
- Complaint handling skills
- Punctual
- Ability to think outside the box
- Ability to think critically
- The ability to handle sensitive queries with ease
- Able to work independently
- Over 10 years in customer service
- The desire to grow, develop and progress
- Client Advocacy
- Case Management
- Records Management
- Needs Assessment
- Crisis Intervention
- Positive Attitude
- Problem-Solving
Timeline
Case Manager
Gallagher Basset
04.2024 - Current
Merchant Payment Solutions
Commonwealth Bank
01.2024 - 03.2024
Community Wellbeing Specialist
Commonwealth Bank
03.2021 - 01.2024
Customer Service Specialist
Commonwealth Bank
01.2020 - 01.2021
Teller
Commonwealth Bank
01.2019 - 01.2020
Advanced Diploma in Family Therapy and Counselling -
Australian Institute of Family Counselling
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