Catherine Chero
Parramatta,NSW
Summary
A seasoned leader with a proven track record at ARGENPER S.A., I excel in strategic planning and organizational leadership, driving performance improvement across teams. Skilled in budget management and business analysis, I've successfully fostered team collaboration and achieved significant operational efficiencies, demonstrating a keen attention to detail and a commitment to excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated financial professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Director
ARGENPER S.A
06.2022 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
Member of the Risk Committee for Money Laundering
ARGENPER S.A
06.2022 - 05.2024
- Supported management in devising strategies to minimize financial crime risks across the organization.
- Strengthened AML controls by analyzing transactional data for patterns indicative of money laundering or terrorist financing.
- Demonstrated strong analytical skills in evaluating complex financial data for potential fraud indicators or signs of money laundering activity.
- Proactively engaged with stakeholders including regulators, internal audit teams, legal counsel, and business partners to address any concerns related to AML initiatives.
- Maintained updated knowledge of industry best practices, regulations, and emerging trends in the field of anti-money laundering.
- Enhanced overall operational efficiency by implementing process improvements within the AML investigation team.
- Promoted a culture of compliance throughout the organization by consistently emphasizing the importance of adhering to AML policies and procedures.
- Supported senior management''s decision-making processes by providing insights on identified financial crime risks and mitigation measures.
- Reduced risk exposure by implementing robust anti-money laundering policies and procedures.
Administration and Finance Manager
ARPER EXPRESS SRL
07.2022 - 02.2024
- Oversaw accounts payable and receivable, ensuring timely processing and accurate recordkeeping.
- Drove operational efficiency within the administration team through continuous process improvement initiatives.
- Played an integral role in long-term strategic planning efforts, using financial modeling techniques to project future performance accurately.
- Reviewed documentation and identified financial discrepancies where applicable.
- Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Monitored budget and revenue trends, compiling reports to decision-making.
- Negotiated favorable terms with vendors, resulting in significant cost savings for the company.
- Developed comprehensive financial reports for executive decision-making support.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Enhanced budget management by implementing expense tracking and cost reduction strategies.
- Researched and facilitated software SAP integration to streamline accounting and financial processes.
- Created organizational structures to improve accounting and finance functions.
- Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Reviewed and approved capital expenditure requests, aligning with corporate objectives.
- Prepared and managed large capital expenditure budgets to effectively handle infrastructure investment and long-term operations.
- Managed investments to diversify financial portfolios and grow revenue.
Independent Financial Advisor
ICOBERTURA
04.2019 - 12.2023
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
- Advised on organizational structure and human resource management to promote efficient business operations.
- Improved processes by recommending operational changes.
- Evaluated potential investment opportunities, utilizing both qualitative and quantitative methods to assess viability.
- Maintained up-to-date knowledge of regulatory changes and industry best practices to ensure full compliance with all applicable laws and ethical standards.
- Achieved high client retention rates by consistently delivering outstanding service and proactive communication.
Head of Administration
ARPER EXPRESS S.R.L
12.2016 - 05.2018
- Contributed significantly to overall company growth by successfully managing all aspects of administrative functions while maintaining a strong focus on customer service excellence throughout the organization.
- Supervised daily operations of the administration department, providing guidance and support to team members.
- Collaborated with senior leadership to develop strategic plans aimed at achieving organizational objectives.
- Managed talent acquisition processes by establishing recruitment strategies designed to attract top-tier candidates.
- Negotiated contracts with external vendors and suppliers, securing favorable terms for the company.
- Spearheaded change management initiatives to adapt to evolving business needs and challenges effectively.
- Oversaw facilities management efforts, ensuring a safe and comfortable work environment for employees.
- Implemented comprehensive training programs for staff members, fostering professional growth and development.
- Championed process improvement strategies that resulted in streamlined workflows and increased efficiency across departments.
- Streamlined administrative processes by implementing efficient systems and procedures, leading to increased productivity.
- Established effective communication channels within the organization, enhancing collaboration and teamwork.
- Coordinated with cross-functional teams to ensure timely completion of projects and initiatives.
- Led project management efforts for various initiatives ranging from technology implementation to facility renovations.
- Provided data-driven insights into operational performance by conducting regular analyses on key metrics.
- Managed financial resources for the department, ensuring optimal allocation and cost-saving measures.
- Ensured compliance with industry regulations through diligent monitoring, reporting, and remediation efforts when necessary.
- Reduced overhead costs through effective resource management and budgeting practices.
- Fostered strong stakeholder relationships both internally and externally through clear communication and proactive engagement.
Head of Operations
ARPER EXPRESS S.R.L
06.2015 - 12.2016
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Implemented data-driven decision-making processes, leveraging analytics to optimize operations.
- Reduced operational costs through effective budget management and cost-saving strategies.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Improved overall productivity with the introduction of innovative process improvement initiatives.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Led cross-functional teams to achieve company goals, fostering collaboration and communication.
- Spearheaded continuous improvement projects, resulting in enhanced business performance.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
- Facilitated change management efforts, guiding teams through periods of transition and growth.
- Implemented risk assessment procedures to minimize potential disruptions across all areas of operation.
- Managed crisis situations effectively by developing response plans in advance.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
- Evaluated emerging market trends to inform strategic decisions affecting the organization''s future direction.
Bank Executive
BBVA Argentina
08.2012 - 12.2013
- Supervised branch operations and made continuous improvements in each area.
- Represented bank at community events to establish strong ties and promote business.
- Upheld stringent bank standards for loans, money handling, and legal considerations.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
- Monitored economic trends closely to inform strategic decisions regarding investment portfolio allocation and capital adequacy ratios adjustments.
- Increased customer satisfaction by streamlining banking processes and implementing new technologies.
- Led implementation of comprehensive anti-money laundering programs to protect the institution from financial crimes and reputational damage.
- Implemented robust risk management practices for better identification, assessment, and mitigation of potential risks.
- Delivered consistent growth in loan portfolio by identifying opportunities and expanding business relationships.
- Streamlined internal communication channels between departments for faster decision-making processes and enhanced collaboration.
- Managed regulatory compliance initiatives effectively, ensuring adherence to stringent guidelines and avoiding penalties or sanctions.
- Optimized branch operations with focus on customer service excellence, resulting in increased client retention rates.
Banking Advisor
HSBC BANK Argentina
02.2011 - 08.2012
- Extended and sustained relationships with customers to maintain and grow business.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Increased client satisfaction by providing personalized banking solutions and financial advice.
- Strengthened customer relationships through timely follow-ups and proactive communication.
- Developed strong rapport with clientele through active listening skills and empathetic understanding of their financial concerns.
- Worked with customers to procure updated financial information on continuous basis.
- Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
Account Executive - Payables and Receivables
Activa Soluciones
08.2010 - 02.2011
- Conducted regular reviews of aged accounts receivable reports, ensuring timely follow-up on past due balances.
- Maintained organized filing system for financial records, enabling easy access during audits or other review processes.
- Coordinated with vendors to negotiate more favorable payment terms, resulting in cost savings for the company.
- Collaborated with sales team to ensure accurate invoicing and timely collections, resulting in improved cash flow. Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment plans with clients.
- Optimized cash flow management by regularly analyzing outstanding payables and receivables balances to prioritize payments accordingly.
- Enhanced client relationships through effective communication and prompt resolution of billing inquiries or disputes.
- Improved invoice processing time by creating a standardized template for all departments to use when submitting expenses.
- Increased accuracy of financial reports by reconciling accounts, identifying discrepancies, and rectifying errors in a timely manner.
Bank Cashier
InterBank
12.2007 - 09.2008
- Mastered multiple teller systems, quickly adapting to updates or changes in software platforms as necessary to maintain productivity levels while minimizing errors.
- Maintained a balanced cash drawer, ensuring accuracy in daily cash handling and reconciliation procedures.
- Served as an effective liaison between customers and relevant departments within the bank to expedite resolution of complex issues or inquiries.
- Demonstrated flexibility in scheduling availability, regularly supporting branch staffing needs during holidays and other peak periods when required.
- Provided exceptional customer service, resulting in numerous positive feedback submissions from satisfied clients.
- Managed high-stress situations calmly, efficiently resolving conflicts or disputes between customers or staff members as needed.
- Improved branch performance metrics by diligently tracking progress toward goals and implementing targeted strategies for improvement in specific areas.
- Assisted customers with account inquiries, demonstrating excellent problem-solving skills and client-focused service.
- Developed strong working relationships with colleagues, fostering a cohesive team atmosphere that improved performance overall.
- Increased overall efficiency by expertly identifying fraudulent transactions, mitigating potential losses for the bank.
- Collected valuable customer feedback through surveys.
- Supported branch sales initiatives by actively promoting banking products and services to clients when appropriate.
- Assisted in training new employees, sharing best practices and proven strategies for success as a bank cashier.
- Maintained strict confidentiality of customer information, adhering to data privacy regulations and upholding bank security protocols.
- Contributed to operational success by consistently adhering to compliance standards and regulatory requirements in all transactions.
Education
MBA - Corporate Finance
Universidad De Buenos Aires
Argentina, Buenos Aires2024
Bachelor of Science - Economist
Universidad De Buenos Aires
Argentina, Buenos Aires2015
Skills
- Organizational Leadership
- Performance Improvement
- Strategic Planning
- Teamwork and Collaboration
- Business Analysis
- Attention to Detail
- Project Management
- Budget Management
Languages
English
Professional Working
Spanish
Native or Bilingual
Additional Information
Office Package (Professional level)
TANGO ( Advanced User Level)
Crystal Ball (User level)
SAP (User level)
SQL (User level)
Timeline
Administration and Finance Manager
ARPER EXPRESS SRL
07.2022 - 02.2024
Director
ARGENPER S.A
06.2022 - Current
Member of the Risk Committee for Money Laundering
ARGENPER S.A
06.2022 - 05.2024
Independent Financial Advisor
ICOBERTURA
04.2019 - 12.2023
Head of Administration
ARPER EXPRESS S.R.L
12.2016 - 05.2018
Head of Operations
ARPER EXPRESS S.R.L
06.2015 - 12.2016
Bank Executive
BBVA Argentina
08.2012 - 12.2013
Banking Advisor
HSBC BANK Argentina
02.2011 - 08.2012
Account Executive - Payables and Receivables
Activa Soluciones
08.2010 - 02.2011
Bank Cashier
InterBank
12.2007 - 09.2008
MBA - Corporate Finance
Universidad De Buenos Aires
Bachelor of Science - Economist
Universidad De Buenos Aires
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