Catherine Chong
Newcastle,NSW
Summary
Adaptable professional with more than 25 years of work experience and proven knowledge of leadership, problem-solving, and workflow prioritization.
Great customer service skills with many years of experience in a front facing, high paced environment.
Previous experience in a Management position at McDonald’s. Managing and training, directing staff.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Receptionist / Admin Services
Macquarie College
Wallsend NSW
10.2022 - Current
- Greet guests professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments for incoming enrolments.
- Answer phone promptly and direct incoming calls to correct staff members
- Keep reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Handle sensitive information with discretion while maintaining strict confidentiality standards.
- Assist with sick or injured children in student services.
- Assist with student attendance and reporting.
- Assist teachers with classroom requests such as printing copying.
Airline Customer Service Agent Supervisor
Oceania Aviation (Contractor for Virgin Australia airlines)
Newcastle, NSW
08.2003 - 10.2022
- Announced arrival and departure information, used public address systems
- Informed clients of essential travel information, such as travel times, transportation connections and medical and visa requirements
- Answered inquiries regarding schedules, accommodations, procedures, or policies
- Checked baggage and cargo and direct passengers to designated locations for loading
- Lost, delayed and misdirected baggage for customers
- Contacted customers or travel agents to advise of travel conveyance changes or to confirm reservations.
- Supervise staff to ensure a successful departure and arrival of flights.
- Complete flight departure paperwork.
Education
High School Diploma -
St Clair High School
Sydney, NSW12.2000
Skills
- Passenger Assistance
- Ticket Purchasing
- Staff Support
- Computer Reservation Software
- Boarding Procedures
- Customer Care
- Team leader
- Trainer
- Time Management
- Telephone skills
- Office Administration
- File Management
- Administrative Support
- Mail handling
- Mail distribution
- Staff Management
Certification
- Certificate 2 in business (Office Administration)
- Statement of attainment in Retail Operations
- Basic Shift Management Course
- Guest service Advanced Curriculum Facilitator approval
Timeline
Receptionist / Admin Services
Macquarie College
10.2022 - Current
Airline Customer Service Agent Supervisor
Oceania Aviation (Contractor for Virgin Australia airlines)
08.2003 - 10.2022
High School Diploma -
St Clair High School