Catherine D'Andria
Teesdale,VIC
Summary
Experienced and self-driven management professional who recognises that success is not only the result of an individual but the result of a team's effort. Ability to motivate and harness individual team members strengths to achieve success. Ability to identify continuous improvement opportunities and implement these at a local level or suggest through appropriate communication channels if necessary. Advanced written communication skills and ability to deliver messages effectively and positively. Demonstrated empathy with individuals whilst always maintaining company integrity and adhering to internal guidelines to facilitate processes. Effective time management skills with ability to prioritise workload and maintain exemplary attention to detail whilst still achieving work outcomes.
Overview
24
24
years of professional experience
Work History
Assistant Team Leader
Australian Electoral Commission
01.2023 - Current
- Analyse data and observations to identify problems and improvement opportunities within operational plans and design appropriate solutions
- Manage delivery of projects by effectively delegating tasks ensuring optimal utilisation of each team member's skills and capabilities and setting appropriate standards of behaviour
- Monitor team productivity and provide regular progress reports to senior management, highlighting areas for improvement.
- Enhance team performance by implementing efficient work processes and providing constructive feedback.
- Organise weekly team meetings to discuss projects, share updates, and address any challenges faced by team.
- Maintain positive and calm environment for staff, particularly in high pressure situations and manage staff well-being.
- Assist in development of training materials for new employees, resulting in more streamlined on boarding process.
- Act as liaison between team members and upper management to facilitate communication and ensure alignment with agency's values of quality, professionalism and agility.
- Resolved conflicts among team members diplomatically while maintaining professional work environment.
- Streamlined workflow processes through continuous analysis and improvement initiatives that reduced operational inefficiencies.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Maintained open lines of communication with all stakeholders involved in Geelong LWU activities while promptly responding to inquiries or concerns raised by colleagues and senior management.
- Manage day-to-day operations of department, ensuring smooth functioning of all administrative tasks related to staff scheduling, resource allocation, and workload distribution.
Office and Administration Manager
VorOtek
05.2021 - 01.2023
- Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
- Managed financial reporting, enabling effective allocation of resources and timely identification of potential cost savings.
- Developed standard operating procedures and continuously monitor and improve existing procedures to enhance operational effectiveness.
- Facilitated interdepartmental communication by organizing regular meetings, fostering collaboration and cohesive decision-making across organization.
- Organized corporate events such as conferences and workshops that fostered further development of staff and promotion of VorOtek products.
- Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to company's success.
- Promoted positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed production team to ensure production targets met.
Cafe Owner
Self Employed
04.2000 - 12.2021
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Streamlined operations for efficiency through effective staff training and scheduling.
- Boosted cafe sales with creative marketing strategies and promotional events.
- Fostered welcoming atmosphere by maintaining clean, organized, and visually appealing cafe environment.
- Managed financial aspects of business, including budgeting, forecasting, and controlling costs.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Implemented inventory management systems to minimize waste and optimize stock levels.
- Developed strong relationships with suppliers to ensure timely deliveries and favorable pricing terms.
- Collaborated with local businesses to host joint events, fostering community engagement.
- Ensured compliance with health and safety regulations through regular employee training sessions and facility inspections.
- Facilitated open communication among team members, promoting positive work culture that encouraged collaboration and innovation.
- Conducted regular reviews of competitors'' offerings to stay current on industry trends and maintain competitive edge in market.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Office Manager
Boundary Bend Limited
02.2019 - 05.2021
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to well-organised workplace culture.
- Served as liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Medical Laboratory Science
RMIT University
Melbourne, VICSkills
- Project Management
- Process and Continuous Improvement
- SOP Adherence
- Attention to Detail
- Work Planning and Prioritization
- Problem-solving aptitude
- Excellent written and verbal communication
- Active Listening
- Decision-Making
- Multitasking Abilities
- Relationship Building
- Adaptability and Flexibility
Referees
Brittany Poulton
ASSISTANT DIRECTOR OF OPERATIONS
Australian Electoral Commission
0401 456 676
Miriam Blowers
TEAM LEADER - LWU GEELONG
Australian Electoral Commission
0425 230 263
Charlie Vorrath
MANAGING DIRECTOR
0418 898 307
Timeline
Assistant Team Leader
Australian Electoral Commission
01.2023 - Current
Office and Administration Manager
VorOtek
05.2021 - 01.2023
Office Manager
Boundary Bend Limited
02.2019 - 05.2021
Cafe Owner
Self Employed
04.2000 - 12.2021
Bachelor of Science - Medical Laboratory Science
RMIT University
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