Catherine Eav
Summary
Driven and adaptable professional with a solid background in customer service and order processing. Excelled in enhancing customer engagement and loyalty through exceptional service and efficient problem resolution. Demonstrated strong communication and organizational skills, contributing to team success and operational efficiency. Proven reliability, punctuality, and a commitment to positive outcomes.
Overview
4
4
years of professional experience
Work History
Retail Worker
Kmart
10.2023 - Current
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Crew Member
McDonald's
11.2020 - 11.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
No Degree -
Canley Vale High School
Canley Vale, NSW12.2023
Skills
Patience
Reliability and punctuality
Order Processing
Reliable and Responsible
Attention to Detail
Adaptable and Flexible
Honest and Dependable
Team Cooperation
Strong Communication and Interpersonal Skills
Creative Thinking
Positive Customer Engagement
Organization
Timeline
Retail Worker
Kmart
10.2023 - Current
Crew Member
McDonald's
11.2020 - 11.2021
No Degree -
Canley Vale High School
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