Catherine Felicia Fendy
Loganlea,logan city
Summary
Passionate student with heaps of experience in hospitality and tourism roles, with a strong focus on customer satisfaction. Proven ability to learn and adapt adequately. Skilled in customer service and guest communication, pushed by lifelong curiosity for cultures, travel, and human connection ensuring an exceptional, memorable service. Also adept at problem solving, inventory management, optimizing operational runs to boost efficiency. Always prepared and ready to learn by utilizing and combining diverse experiences to foster career growth.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Store Supervisor
Ben's Burgers
Fortitude Valley, QLD
01.2025 - Current
- Managed inventory levels and coordinated stock.
- Oversaw cash handling procedures and maintained financial records.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Monitored employee performance metrics to assess productivity.
- Developed staff schedules.
- Conducted daily store operations, including opening and closing.
Executive Lounge Attendant Brisbane Airport
Accor
Brisbane, QLD
03.2024 - Current
- Greeted and welcomed guests in the Executive Lounge, providing a personalized service experience.
- Collaborated with kitchen staff to present high-quality food.
- Performed daily opening and closing duties according to established guidelines.
- Prepared high-quality coffee, cocktails, and beverages.
FOH Team Member
Roll'd Vietnamese
Coomera, Gold Coast, QLD
01.2024 - 08.2024
- Provided exceptional customer service in fast-paced dining environment.
- Handled cash transactions and operated point-of-sale system efficiently.
- Collaborated with team members to ensure smooth service flow.
- Opening and closing duties.
Promotional Sales Representative
Yamaha Motors Indonesia
Jakarta, Indonesia
06.2023 - 08.2023
- Educated customers on product benefits, driving informed purchasing decisions.
- Maintained a positive brand image through excellent customer service interactions.
- Responded promptly to customer inquiries regarding product information or availability.
Promotional Sales Representative
Midea Electronics Indonesia
Jakarta, Indonesia
06.2023 - 08.2023
- Educated customers on product benefits, driving informed purchasing decisions.
- Maintained a positive brand image through excellent customer service interactions.
- Demonstrated product features to enhance customer understanding and interest.
Education
Bachelors in Business Majoring in Hospitality And Tourism Management - Hospitality And Tourism Management
Kaplan Business School
Brisbane, QLD, QLD04-2029
Certificate IV - Kitchen Management, Cookery, and Hospitality
Greenwich College
Southport, QLD01-2026
Skills
Tuesday PM - Wednesday Pm - Thursday AM/PM - Friday AM/PM - Saturday PM - Sunday PM
Certification
- IELTS Band 7.0 2023
- PTE Band 8.0 2026
- RSA
- Food Safety Certificate
Timeline
Store Supervisor
Ben's Burgers
01.2025 - Current
Executive Lounge Attendant Brisbane Airport
Accor
03.2024 - Current
FOH Team Member
Roll'd Vietnamese
01.2024 - 08.2024
Promotional Sales Representative
Yamaha Motors Indonesia
06.2023 - 08.2023
Promotional Sales Representative
Midea Electronics Indonesia
06.2023 - 08.2023
Bachelors in Business Majoring in Hospitality And Tourism Management - Hospitality And Tourism Management
Kaplan Business School
Certificate IV - Kitchen Management, Cookery, and Hospitality
Greenwich College