Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Catherine Ferro

sydney,New South Wales

Summary

Dynamic ILU Coordinator at Christophorus House with a proven track record in relationship building and event planning. Expert in multitasking and organization, I successfully enhance resident engagement through tailored activities and effective communication. Committed to improving quality of life, I develop wellness plans that fostered community and independence among clients.

Overview

12
12
years of professional experience

Work History

ILU Coordinator

Christophorus House
06.2024 - Current
  • Plan and provide activity options and monthly calender for residents living in the independent living units.
  • Provide transportation using the village bus to local shopping centre.
  • Conduct regular welfare checks
  • Provide residents with information relating to accessing home support.
  • Liaise with service providers on site including gardening team, tradespeople and visitors.
  • Respond to inquiries relating to units and providing tours of the village.
  • Facilitating resident meetings and providing minutes
  • Resolving issues through active listening and open-ended questioning, escalating major problems to manager.

Lifestyle Assistant

Anglicare
10.2021 - 06.2024
  • Built strong relationships with clients, fostering trust and loyalty through excellent communication skills and consistent followups.
  • Maintained strict confidentiality standards when handling sensitive client information, ensuring privacy and trustworthiness.
  • Evaluated client feedback regularly allowing adjustments made accordingly hence resulting in better service offerings.
  • Facilitated open communication channels with clients, creating an environment of trust and transparency.
  • Conducted thorough research on various lifestyle trends, ensuring up-to-date knowledge for informed decision-making and advice.
  • Boosted client motivation by setting achievable goals and celebrating milestones in their personal development journey.
  • Encouraged clients to set and achieve reasonable goals on weekly basis.
  • Helped clients to maintain independence and quality of life.

Lifestyle Assistant

Wesley Mission
11.2018 - 08.2021
  • Developed and implemented individual care plans tailored to needs of each client.
  • Developed customized wellness plans to improve clients'' overall health and wellbeing.
  • Organized special events and workshops for clients, promoting engagement and a sense of community among participants.
  • Encouraged clients to take part in activities tailored to individual needs.
  • Organise special events and celebrations

AIN

Anglicare
10.2013 - 10.2018
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.

Lifestyle Assistant

Anglicare
01.2014 - 09.2018
  • Developed customized wellness plans to improve clients'' overall health and wellbeing.
  • Organized special events and workshops for clients, promoting engagement and a sense of community among participants.
  • Managed multiple projects simultaneously while maintaining exceptional attention to detail and organization.
  • Enhanced client satisfaction by providing personalized lifestyle recommendations based on individual preferences and goals.
  • Facilitated group sessions and learning discussions to further objectives.
  • Encouraged clients to take part in activities tailored to individual needs.
  • Developed and implemented activities to improve clients' quality of life.
  • Participated in team meetings and staff training sessions.
  • Provided emotional support and companionship to clients.

Education

Statement of Attainment - Dementia Support

Wesley Vocational Institute
Sydney
02-2020

Certificate IV - Leisure And Health

Wesley Vocational Institute
Carlingford, NSW
06-2015

Certificate III - Health Services Assistance

Tafe NSW
Sydney
12-2013

Skills

  • Multitasking and organization
  • Customer service
  • Decision-making
  • Work Planning and Prioritization
  • Relationship building
  • Scheduling and calendar management
  • Presenting ideas and plans
  • Event planning
  • Problem-solving
  • Time management
  • Attention to detail
  • Clear communication

Languages

Spanish
Full Professional

Interests

  • Cooking
  • Growing herbs, vegetables, or fruits in home gardens
  • I enjoy cooking for friends and family gatherings
  • Baking
  • Advocacy Campaigns
  • Mindfulness Practices
  • Pilates
  • Crafting and DIY Projects
  • Music
  • Exploring various forms of art, such as mosaics, painting and sewing to nurture creativity and personal growth

Timeline

ILU Coordinator

Christophorus House
06.2024 - Current

Lifestyle Assistant

Anglicare
10.2021 - 06.2024

Lifestyle Assistant

Wesley Mission
11.2018 - 08.2021

Lifestyle Assistant

Anglicare
01.2014 - 09.2018

AIN

Anglicare
10.2013 - 10.2018

Statement of Attainment - Dementia Support

Wesley Vocational Institute

Certificate IV - Leisure And Health

Wesley Vocational Institute

Certificate III - Health Services Assistance

Tafe NSW

Similar Profiles

CREATE PROFILE
Catherine Ferro