Summary
Overview
Work History
Skills
Certification
Availability
Timeline
Generic

Catherine Ford

Wembley,WA

Summary

Results-oriented 2022 graduate known for exceptional focus and responsibility, equipped to make a significant impact in a customer service role. Possesses outstanding communication skills, quick thinking abilities, and a commendable work ethic. Demonstrates a keen interest in the healthcare industry and is committed to enrolling in Occupational Therapy training in 2025. Eager to apply my skills and enthusiasm to contribute meaningfully in a dynamic professional setting.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Pharmacy Assistant

Michael's Healthcare Chemist
2 2023 - 11 2023
  • Collaborated closely with pharmacists in order to provide excellent customer service by answering questions regarding prescriptions, over-the-counter medications, and health products.
  • Performed cashier duties such as accepting payments, issuing receipts, and balancing daily transactions.
  • Monitored expiration dates on all medications to ensure quality control standards are met.
  • Performed inventory management tasks including stocking shelves, receiving shipments, restocking shelves, and ordering supplies when needed.
  • Maintained a organised and clean work environment in accordance with safety regulations.

Checkout assistant

IGA City Beach Boulevard
5 2022 - 9 2022
  • Demonstrated strong cash-handling skills by accurately counting back change to customers, accepting various forms of payment, and balancing the register drawer at the end of each shift.
  • Provided excellent customer service by greeting customers, answering questions, and resolving complaints in a professional manner.
  • Leveraged effective communication techniques to explain promotions or discounts clearly to customers.
  • Communicated professionally with customers via phone, email, or other methods as required.
  • Assisted customers with locating desired items using store layout knowledge and product information resources.
  • Restocked shelves with merchandise when needed and assisted in inventory control activities.

Nanny

Private Care
2 2021 - 12 2021
  • Provided exceptional childcare for two children ages 3 and 6, including organizing activities, preparing meals, helping with homework, bath times and bedtimes
  • Took on variety of roles, working flexible hours to meet fluctuating needs of family.
  • Developed strong relationships with children and their families
  • Assisted with housekeeping duties such as cleaning, laundry, and grocery shopping.

Volunteer Aged Care Worker

Mercy Place Mont Clare
03.2020 - 12.2020
  • Assisting elderly residents with daily activities
  • Providing companionship and emotional support
  • Helping with meal preparation and feeding if needed
  • Participating in recreational activities and social events
  • Assisting with mobility and personal care tasks
  • Following safety and hygiene protocols
  • Working collaboratively with staff members to ensure residents' well-being

Hospitality Worker

UWA Rugby Club
6 2019 - 11 2019
  • Working within the cafe area of the UWA rugby club
  • Provided friendly and efficient service to customers while taking orders and making recommendations.
  • Maintained cleanliness of work area throughout shift including tables, floors, counters and equipment.
  • Stocked refrigerators, shelves and other areas with necessary items on a regular basis.
  • Operated cash registers accurately and efficiently during peak hours of business.

Skills

  • Customer Service
  • Communication Skills
  • Quick Thinking
  • Work Ethic
  • Adaptability
  • Team Collaboration
  • Organizational Skills
  • Attention to Detail
  • Problem Solving
  • Interpersonal Skills
  • Initiative
  • Conflict Resolution

Certification

Completed Certificate IV in Health and Nursing

February 2022- 24th October 2022

  • Basic nursing skills such as wound care, medication administration, and vital signs monitoring
  • Understanding of anatomy and physiology
  • Knowledge of infection control practices
  • Ability to communicate effectively with patients and healthcare professionals
  • Understanding of legal and ethical principles in healthcare
  • Basic understanding of medical terminology
  • Ability to provide personal care and support to patients
  • Knowledge of safety procedures in healthcare settings
  • Ability to work effectively in a healthcare team
  • Basic understanding of health promotion and disease prevention strategies


Surf Rescue Certificate

December 2014 - April 2020

  • Proficiency in surf rescue techniques, including CPR, first aid, and rescue board handling
  • Knowledge of ocean safety, rip currents, and surf conditions
  • Ability to assess and respond to water emergencies in coastal areas
  • Understanding of teamwork and communication skills in a beach rescue environment
  • Ability to use rescue equipment such as rescue boards, tubes, and flotation devices
  • Knowledge of beach management and public safety protocols
  • Understanding of basic navigation and search techniques in water rescue situations
  • Ability to provide assistance and support to swimmers and beachgoers in distress


Basic Barista Certificate

June 2022- June 2022

  • Operating espresso machines
  • Brewing different coffee types
  • Grinding and tamping coffee beans
  • Steaming and frothing milk
  • Creating espresso-based drinks
  • Maintaining hygiene and safety standards

Availability

In the immediate future, my availability is very flexible. I am available for majority of the week with little to no other commitments.

Timeline

Volunteer Aged Care Worker

Mercy Place Mont Clare
03.2020 - 12.2020

Pharmacy Assistant

Michael's Healthcare Chemist
2 2023 - 11 2023

Checkout assistant

IGA City Beach Boulevard
5 2022 - 9 2022

Nanny

Private Care
2 2021 - 12 2021

Hospitality Worker

UWA Rugby Club
6 2019 - 11 2019

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Catherine Ford