Catherine Fraser-Gillard
Bridgetown,WA
Summary
Paraprofessional offers 11 years in Special Needs classrooms. Motivated to help children develop, learn and flourish. Strong background in child psychology and development combined with expertise in classroom and crisis management. I am highly creative and well-versed in classroom education and support. Organized and driven to manage file organization and materials to be prepared for daily instruction. Valued for delivering support to special needs students and nurturing development of all students. Positive role model and successful in building rapport with students, parents and administrators. Knowledgeable and dedicated customer service professional with extensive experience in the finance industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Education Assistant, Special Needs
Bridgetown Primary School
Bridgetown, WA
02.2010 - Current
- Facilitated in the delivery of educational programs
- Supervised students in common areas such as cafeteria, library and playground.
- Liaised with a diverse range of students, parents and teachers.
- Organised equipment, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
- Maintained Health and Hygiene standards
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Participated in professional development opportunities and attended in-services and seminars.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Customer Service Representative
Commonwealth Bank Of Australia, CBA
Bridgetown, WA
03.2000 - 09.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained new personnel regarding company operations, policies and services.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Casino Supervisor/Casino Croupier
Tinian Island Hotel And Casino
Tinian Island, Northern Marianas Islands
01.1998 - 10.1999
- Oversaw the correct payments of large amounts of money.
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behaviour or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Monitored gaming operations continuously to check on dealers and players.
- Coordinated staff schedules, rotations and breaks.
- Oversaw money banks for tables and coordinated paperwork for transfers.
- Interpreted and enforced rules for gameplay and betting limits.
Gaming Supervisor
The Reef Hotel And Casino
Cairns, QLD
02.1996 - 11.1997
- Trained, supervised and evaluated workers.
- Monitored game operations to enforce house rules as state and federal regulations.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
- Maintain Game integrity and ensure correct payments made.
- Monitored chips purchases, table inventories and player win ratios.
- Oversaw area games to maintain security and compliance.
- Watched closely to catch errors and notified surveillance of irregularities.
- Contacted security department to discuss potential or confirmed illegal activities and cheating.
- Established and maintained banks and table bet limits for each supervised game.
- Handled currency conversions into correct combinations of bills and coins to serve casino patron needs.
Gaming Supervisor
Crown Casino Melbourne
Melbourne, VIC
02.1995 - 01.1996
Education
First Aid Certificate
St John Ambulance
Bridgetown09.2023
Certificate III - Teachers Assistant
South West College of TAFE
Manjimup, WA12.2009
High School Diploma -
Applecross Senior High School
Ardross, WA12.1988
Skills
- Clerical Support
- Positive Reinforcement Methods
- Activity Oversight
- Group Classes
- Parental Interaction
- Classroom Instruction
- Behavioural Plan Management
- Instructional Techniques
- Educational Settings
- Providing Feedback
- Group Assistance
- Positive Learning Environment
- Ability to Adapt
- Emotional Support
- Conflict Management
- Developing Social Skills
- Community Organization
- Progress Monitoring
- Autism and Spectrum Disorders
Accomplishments
I have travelled extensively throughout the course of my working life and encountered a diverse range of cultures and people. Some of my accomplishments are:
- Documented and resolved student issues which led to positive results.
- Coordinated with lead teacher to create age-appropriate lesson plans for students with special needs.
- Collaborated with a team of professionals in the development of Special Needs Students positive outcomes.
- Observed students and documented social, emotional, motor skill and intellectual developments.
- Treasurer for the Bridgetown Toy Library for 4 years, maintaining credits and debits and organising annual audits.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Correctly supervised large cash transactions and payouts of millions of dollars when working in Casino VIP rooms.
Timeline
Education Assistant, Special Needs
Bridgetown Primary School
02.2010 - Current
Customer Service Representative
Commonwealth Bank Of Australia, CBA
03.2000 - 09.2006
Casino Supervisor/Casino Croupier
Tinian Island Hotel And Casino
01.1998 - 10.1999
Gaming Supervisor
The Reef Hotel And Casino
02.1996 - 11.1997
Gaming Supervisor
Crown Casino Melbourne
02.1995 - 01.1996
First Aid Certificate
St John Ambulance
Certificate III - Teachers Assistant
South West College of TAFE
High School Diploma -
Applecross Senior High School
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