Catherine Frendo
Carnes Hill,NSW
Summary
Project Officer with over 10 years' experience in Change Management and Project Management. Worked in multiple job functions over a 28 year career within Services Australia where I gained knowledge in stakeholder engagement and management. I continue to hone my Project Management knowledge to improve my overall skills. I am organised and dependable, successful at managing multiple priorities with a positive attitude. I willingly take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Project Manager
Customer Access Branch, Services Australia
01.2019 - Current
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in teams ability to deliver results.
- Facilitated change management processes within organizations by effectively communicating benefits of new systems or processes being introduced during projects.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Identified plans and resources required to meet project goals and objectives.
Senior Business Analyst
Operations Project Branch, Services Australia
01.2014 - 01.2019
- Coordination of network impacts and identification of risks across service delivery channels in relation to change initiatives.
- Connect, link and represent service delivery network as required in the change assurance process.
- Apply Change Assurance Framework to all changes.
- Internal communication and reporting to key stakeholders regarding all change initiatives implementing across Agency.
- Co-ordinate and Facilitate stakeholder engagement meetings.
- Identify risks and negotiate agreement with stakeholder and project team on how best to mitigate risk or in some cases manage risk.
- Manage and Coordinate team reporting.
Senior Business Analyst
Demand, Supply, Scheduling Services Australia
08.2011 - 02.2013
- Coordinate preparation and maintenance of schedules/capacity plans/forecast reports that best meet Agency service delivery requirements.
- Call driver analysis project support work tasks including data research, analyse and interpreting data to aid in identifying trends and risks including workload patterns and resource demands and shortfalls.
Skills
- Data Analysis
- Project Planning
- Strategic Planning
- Document Management
- Risk Management
- Root Cause Analysis
- Change Control Processes
- Business Analysis
- Customer Relations
- Risk Assessment
- Emotional Intelligence
- Influencing Skills
Certification
- change manager - 2016
Timeline
Project Manager
Customer Access Branch, Services Australia
01.2019 - Current
Senior Business Analyst
Operations Project Branch, Services Australia
01.2014 - 01.2019
Senior Business Analyst
Demand, Supply, Scheduling Services Australia
08.2011 - 02.2013
- change manager - 2016
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