Catherine Gallen

• Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
• Provided exceptional customer service, addressing concerns promptly and professionally.
• Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
• First point of contact for our customers.
• Assisting customers in understanding products and providing the right policy for them.
• Achieve individual KPI’s.
• Be comfortable talking on the phone, be a supportive, ambitious team player determined to succeed in your KPI’s, have resilience, tenacity, reliable and have a strong work ethic.
  

• Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
• Developed strong working relationships with colleagues across various departments including front desk staff, maintenance teams, laundry, and management.
• Reported maintenance issues encountered in rooms or common areas to management for prompt resolution.
• Increased overall cleanliness ratings by consistently meeting or exceeding housekeeping performance standards.
• Maintained high levels of safety awareness while using chemicals, equipment, and tools during daily tasks.
• Promoted open communication with supervisors about any concerns or suggestions for improvement within the housekeeping department.
• Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
• Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.

Completed apprenticeship.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Rostering, Ordering supplies and maintaining cost effective menus.