Catherine Gavin
Morisset,NSW
Summary
Highly experienced and successful branch management professional with a proven track record of increasing sales, customer satisfaction, and customer loyalty. Experienced in developing and leading highly effective teams, as well as creating and executing strategic plans. Committed to delivering exceptional customer service and achieving corporate objectives.
Overview
40
40
years of professional experience
1
1
Certification
Work History
BRANCH COORDINATOR
Newcastle Meals on Wheels
02.2010 - Current
- Liaison with clients setting up menu's
- Home assessment with clients.
- Accounts receivable
- Full coordination of Volunteers for duties
- Rostering and training
- Coordination and management of full daily Branch operations
- Handling and preparation of foods
- Working with Food Safety preparation
- First Aid officer
Kitchen Assistant
Bethshan Gardens
02.2016 - 01.2017
- Assisted chefs in food preparation tasks, resulting in timely meal service.
- Cleaned and organized kitchen stations to promote team efficiency.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Enhanced kitchen efficiency by maintaining clean and organized workstations.
- Utilized knife skills to expertly chop, slice, and dice ingredients as needed for recipes.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided backup support to other staff members during busy periods or staff shortages.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Ensured proper storage of ingredients to maintain freshness and reduce waste.
SALES CLERK
Target
06.2009 - 11.2009
- Stocktaking of inventory
- Cash register sales
- Stocking of racks and shelves
- Customer service
CUSTOMER SERVICE OFFICE STAFF MEMBER
McPhee Transport
01.1985 - 01.2004
- Complete customer service duties
- Operated telephony tasks with accuracy, maintaining high-quality standards.
- Managed detailed financial records in accounting systems.
- Switch board
- Data entry.
Education
HIGH SCHOOL DIPLOMA -
Pendle Hill High
Pendle Hill, NSW12.1982
Skills
- Staff management
- Financial Analysis
- Office Supplies and Inventory
- Staff training
- Safety protocols
- Customer and Vendor Relations
- Cash Handling
- Goals and Performance
- Sales Expertise
- Safety Policies and Procedures
- Multitasking Abilities
- Staff Supervision
- Accounts Payable and Accounts Receivable
- Microsoft Access
- Office Management Software
- Federal Regulations
- Branch Management
- Document Flow Coordination
- Conflict Resolution
- Financial Advising
- Risk Analysis
- Excellent Time Management Skills
- Basic Mathematical Aptitude
- Security and Safety protocols
- Employee Development
- Financial Administration
- Public Speaking
- Excellent Work Ethic
- Project Documentation
- Financial Services
- Strategic Planning
- Operations Management
- Team Supervision
- Staff Recruitment
- Training and Development
- Team Player
- Client Relationship Management
- Information Security
- Excellent Communication Skills
- Attention to Detail
- Verbal Communication
- Community Relations
- Product Training
- Build Customer Relationships
- Write Reports
- Improving Employee Engagement
- Risk Assessment and Classification
- Coordinate Training
- Regulatory Compliance
- Customer Support
- Needs Assessment
- Word Processing
- Maintaining Strict Confidentiality
- Excellent Team Leadership
- Continuous Improvement
- Process Documentation
- Banking
Personal Information
Title: Mrs
Certification
First Aid
NDIS training
Food Safety
Timeline
Kitchen Assistant
Bethshan Gardens
02.2016 - 01.2017
BRANCH COORDINATOR
Newcastle Meals on Wheels
02.2010 - Current
SALES CLERK
Target
06.2009 - 11.2009
CUSTOMER SERVICE OFFICE STAFF MEMBER
McPhee Transport
01.1985 - 01.2004
HIGH SCHOOL DIPLOMA -
Pendle Hill High
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