Catherine Golabek
Melbourne
Summary
Dedicated and empathetic professional with a strong background in data entry, customer service, and administrative operations, seeking a placement in a mental health organization. Brings exceptional attention to detail, the ability to manage sensitive data confidentially, and a compassionate approach to supporting others. Skilled in communication, problem-solving, and working collaboratively within diverse teams. Eager to contribute meaningfully to mental health services and develop practical experience in a care-focused environment.
Overview
31
31
years of professional experience
1
1
Certification
Work History
VicRoads Officer
Fuji Film Data Management Solutions
04.2001 - Current
- Maintained positive working relationship with fellow staff and management.
- Data Entry, Alpha and numeric
- Performed tasks within time frames.
- Demonstrated skills working as a team to complete objectives.
- Utilised problem solving techniques to resolve conflicts between personnel.
- Developed and implemented strategies to improve productivity, efficiency and effectiveness of operations.
- Created and maintained strong relationships with staff, customers and stakeholders.
- Collaborated with other departments to develop effective processes for achieving organisational goals.
- Ensured the security and confidentiality of sensitive information.
- Knowledge of Word, Excel and Outlook
- Coaching and training new staff members
- Printing monthly renewal forms
- Handling and processing credits cards and cheques
- Liaising with senior management
Data Entry Operator
The Australian Timber Blind Group
02.1998 - 05.2001
- Data Entry, Alpha and numeric
- General office administration duties
- Inputting orders
- Knowledge of Word, Excel and Outlook
- Develop and maintain strong client/stakeholder relationships via phone or email
- Maintained confidentiality when handling and dealing with sensitive information
- Liaising with factory and office staff
- Created and maintained detailed records of all data entry activities to ensure accuracy
- Performed quality assurance checks
- Adhered to strict policy and procedures
- Collaborated with team members to develop solutions to improve overall performance outcomes
- Coaching and training new staff when applicable
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Performed basic administrative duties such as filing, copying, scanning.
- Maintained data entry requirements by following data program techniques and procedures.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
Customer Service
McDonald’s Restaurant
06.1994 - 01.1998
- Developed solutions to improve customer service experience.
- Maintained high levels of customer service satisfaction.
- Attended to customer service issues.
- Trained new customer service representatives on product knowledge and customer service skills.
- Resolved customer service issues quickly and efficiently.
- Handled escalated customer service matters professionally.
- Identified opportunities for improving customer service processes.
- Provided excellent customer service at all times.
- Resolved customer service issues promptly and efficiently.
- Upheld customer service standards throughout each shift.
Education
CHC53315 Diploma of Mental Health -
SIA (Stirling Institute of Australia
Melbourne08-2023
High School Diploma -
Lalor Secondary Colleges
Melbourne12-1994
Skills
- Team player
- Excellent problem solving skills
- Excellent communication skills
- Hard worker
- Loyal
- Empathetic
- Ability to adapt in fast paced environments
- Kind, caring, compassionate
- Teamwork and collaboration
- Attention to detail
- Multitasking abilities
Languages
English
First Language
Macedonian
Upper Intermediate (B2)
B2
Certification
- Working with children check
- Police check
- Certificate in first aid- CPR
References
Ryan Bartlett -Team Leader at Fuji Film
0499616451
Elizabetha Apidopoulos-Data Entry Operater
0414 908 553
Timeline
VicRoads Officer
Fuji Film Data Management Solutions
04.2001 - Current
Data Entry Operator
The Australian Timber Blind Group
02.1998 - 05.2001
Customer Service
McDonald’s Restaurant
06.1994 - 01.1998
CHC53315 Diploma of Mental Health -
SIA (Stirling Institute of Australia
High School Diploma -
Lalor Secondary Colleges
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