Catherine Gribbon
Gold Coast,QLD
Summary
Hardworking and passionate job seeker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, policies and procedures. Successful record of surpassing KPI's, controlling inventory and motivating team members to boost productivity. Eager to secure an entry level utility position, and help achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Smoko Truck Driver
Premier Mobile Food
01.2023 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Consistently surpassed set targets, serving over 40 different sites daily, and selling an average of $9,000 of product weekly.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on company standards and practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Multiple Roles
Costco Wholesale Canada
01.2020 - 11.2022
- Met individual quotas for member sign ups, renewals, upgrades, and credit card sales
- Aided in the generation of $300,000 CAD in revenue for the company over the last fiscal year
- Identified, qualified, and developed leads in a fast-paced work environment
- Maintained customer records with ease
- Uphold company standards and practices when speaking with members and new customers
- Informed all customers of upcoming promotions, new products, and changes to any agreements
- Built and maintained strong relationships with customers
- Personalized each interaction with customers to deliver individualized service based on customer needs and wants
- Fulfilled visual merchandising standards with a high level of detail
- Adapted to various roles and requirements without hesitation
- Self-motivated, with a strong sense of personal responsibility.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Bar & Gaming Attendant
Parkwood Tavern
01.2019 - 12.2019
- Maintained knowledge of current food and beverage promotions and events
- Operated TAB and Keno gaming systems
- Monitored guest behavior and spending
- Maintained responsible gaming practices
- Handled large and small cash transactions with ease
- Operated EFTPOS and point of sale terminals
- Hosted and served private events up to 60 people
- Took food and beverage orders promptly
- Exercised responsible service of alcohol
- Performed other closing tasks assigned by a superior, such as cleaning duties, restocking fridges, and reorganizing indoor/outdoor furniture
- Filled out all paperwork regarding beverage and food waste, safety forms and appropriate large monetary win forms
Senior Residential Assistant
CLV: Griffith University Village
01.2018 - 01.2019
- Created and fostered a sense of community to local and international students, providing students with opportunities to engage with each other and explore Australia’s Gold Coast
- Offered student support through academic workshops, individual room visits, student welfare checks, and passing on any necessary information to management
- Strengthened my communication and leadership skills through the planning, promotion and execution of resident activities, weekly scheduled programs, and weekly newsletters
- Performed administrative tasks, such as, facility tours, resident check in / check out procedures, bond and other payment procurement and processing for the university accommodation
- Performed internal administrative tasks, such as answering office phones, communicating with resident through emails, and processing resident mail/parcels
- Managed various social media platforms (Facebook, Instagram), creating and posting content for current and potential residents
- Collaborated with property management to ensure timely maintenance requests were fulfilled, enhancing resident satisfaction.
Bartender & Server
Wild Wings Restaurant
01.2015 - 01.2017
- Maintained knowledge of daily food and drink specials and promoted add-ons tailored to each customer needs
- Utilized social skills to interact with guests in an efficient and effective manner to promote a positive customer experience as well as reach personal sales targets
- Maintain excellent repeat customer rapport, as well as built long lasting new relationships with guests on behalf of the establishment
- Exercised responsible service of alcohol, including handling difficult situations where guests need to be “cut off” with ease
- Utilized and enhanced multitasking abilities through serving, processing and completing checks at once with various payment methods
Education
Bachelor of Business - Marketing
Griffith University
QLD11-2019
Diploma - Marketing
Algonquin College
Ottawa, Ontario06-2017
Skills
- Professionalism and integrity
- Self-motivation and discipline
- Strong multitasking
- Strong work ethic
- Problem-solving skills
- Highly reliable
- Safe food handling
- Team player attitude
- Cash handling proficiency
- High attention to detail
- Clear and effective communication
- Excellent people skills
Certification
- QLD Driver's License
- Responsible Service of Alcohol Clear to Work Australia 2019
- Responsible Service of Gambling Clear to Work Australia 2019
- Food Safety and Handling Course City of Gold Coast 2019
- CPCWHS1001 White Card Blue Dog Training 2024
Timeline
Smoko Truck Driver
Premier Mobile Food
01.2023 - Current
Multiple Roles
Costco Wholesale Canada
01.2020 - 11.2022
Bar & Gaming Attendant
Parkwood Tavern
01.2019 - 12.2019
Senior Residential Assistant
CLV: Griffith University Village
01.2018 - 01.2019
Bartender & Server
Wild Wings Restaurant
01.2015 - 01.2017
Bachelor of Business - Marketing
Griffith University
Diploma - Marketing
Algonquin College
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