Catherine Heston
Annerley,QLD
Summary
- Dedicated Community Organizer with over 10 years experience, skilled at connecting organizations with powerful allies to solicit real change and effective action. Known for bringing diverse groups together to achieve universally beneficial goals.
- Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
- Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
11
11
years of professional experience
Work History
Community Engagement Manager
MICAH PROJECTS
10.2023 - Current
- Built strong community relationships by actively participating in local events and developing strategic partnerships.
- Enhanced community engagement by implementing diverse outreach programs tailored to various demographics.
- Increased volunteer participation through effective recruitment strategies and targeted marketing campaigns.
- Developed comprehensive communication plans, promoting awareness of organizational initiatives and objectives within the community.
Disability Support Worker (HIVE)
MICAH PROJECTS
01.2022 - 10.2023
- Improved client independence by developing personalized support plans tailored to individual needs and goals.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans, ensuring optimal client wellbeing.
Disability Coordinator
MICAH PROJECTS
06.2016 - 01.2022
- Established strong relationships with community partners for better access to resources, promoting comprehensive support networks for clients.
- Enhanced client satisfaction by promptly addressing concerns and coordinating appropriate services.
- Streamlined service delivery for individuals with disabilities through thorough assessments and personalized care plans.
Manager of Supported Accomodation
HERSTON LODGE
01.2013 - 11.2015
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
BLUE CARD
#123456789SENIOR FIRST AID CERT.
#123456789CERT. IV in Disability Support
TAFE
Brisbane, QLD11.2009
High School Diploma -
TAFE Queensland
Bowen, QLD11.2006
Skills
- Volunteer management
- Conflict resolution
- Issue Awareness
- Policy Analysis
- Outreach Management
- Adaptability
- Cross-functional collaboration
- Digital communication
Timeline
Community Engagement Manager
MICAH PROJECTS
10.2023 - Current
Disability Support Worker (HIVE)
MICAH PROJECTS
01.2022 - 10.2023
Disability Coordinator
MICAH PROJECTS
06.2016 - 01.2022
Manager of Supported Accomodation
HERSTON LODGE
01.2013 - 11.2015
BLUE CARD
SENIOR FIRST AID CERT.
CERT. IV in Disability Support
TAFE
High School Diploma -
TAFE Queensland
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