Catherine Horsman
Sandstone Point,QLD
Summary
I am looking for retail experience I am passionate about providing exceptional customer service. I have excellent communication and time management skills. I work well within a team or with autonomy. I am energetic and able to be on my feet for long periods of time. I am compassionate, caring, and trustworthy. I have a current Police Check, a blue and yellow card, and Advanced First Aid and CPR, and up to date covid shots.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Cleaner: Housekeeper
Buddies Property Maintenance, and self-contracted
01.2015 - 01.2020
- Property maintenance: commercial and domestic cleaning, in and around blocks of units
- Caravan parks: AirBnb: Yard maintenance: Time management: working as a team and
- Autonomously
Customer Service
Mudgeeraba Spices
01.2017 - 01.2019
- Engaging with the public: Product knowledge: Up-selling: Customer service: Cash handling:
- Housekeeping
Nurse Assistance
01.1990 - 01.2016
- Apply First Aid and CPR: Diabetic management: Wound management: Personal Care: Food
- Preparation and handling: Infection control: Hand washing techniques: Customer service:
- Assisting with shopping and errands: Verbal, written and telephone communication skills:
- Building repours and relationships with clients, health professionals and families: Time
- Management: Critical thinking skills: Problem-solving: Special needs professional: Health and
- Safety - Regulations and Maintaining Workplace Safety: Able to stand and/ or walk for long
- Periods: Results driven: Organise work priorities and development: Contribute to effective
- Workplace relations: Conflict management: Determine response to security risk situations:
- Prepare and present reports and documentation: Store and protect personal information
Customer Service
Bilo/ Coles Group. Qld and WA
01.2007 - 01.2012
- Customer service: Communication skills: Time management: Eye for detail: Visual
- Merchandising: Product knowledge: House duties: Health, and safety management:
- Management of a fast-paced environment: Team player: Comply with health codes and quality
- Standards: Rotate stock, and stock supplies: Cleaning and sanitizing of equipment: Prevention
- Of stock loss: Provide prompt and courteous customer service in a professional way to
- Customers, employees, and suppliers
Waitress
Citrons Catering
01.2007 - 01.2008
- Customer service: housekeeping duties: Event management: Food preparation: Cleaning.
CPL, Labour Hire, and Life Without Barriers
01.2022
- Apply First Aid and CPR: Housekeeping and cleaning: Diabetic management: Wound
- Management: Personal Care: Food preparation and handling: Infection control: Hand washing
- Techniques: Customer service: Assisting with shopping and errands: Verbal, written and
- Telephone communication skills: Building repours and relationships with clients, health
- Professionals and families: Time management: Critical thinking skills: Problem-solving:
- Special needs professional: Health and Safety Regulations and Maintaining Workplace
- Safety: Able to stand and/ or walk for long periods: Results driven: Organise work priorities
- And development: Contribute to effective workplace relations: Conflict management:
- Determine response to security risk situations: Prepare and present reports and
- Documentation: Store and protect personal information
The Royal Brisbane Show
01.2020
- Customer service: scanning tickets for appropriate entry: working as a team or
- Autonomously: Health and Safety awareness of customers, staff, and surroundings:
- Endurance to stand for long periods and walk long distances, in all weather conditions
Personal Care Worker/ Assistant in Nursing
Churches of Christ
- PC/AIN in low and high care settings: Dementia care: personal grooming and hygiene
- Showering and feeding residents effectively: catheter and stoma care: professional
- Communication skills reporting to RN or Clinical Coordinate: professional and friendly
- Interactions with allied health and lifestyle coordinators and families: manual and hoist
- Operations: documentation: time management: effective resident monitoring and
- Observation skills
Housekeeping, Allrounder
Breakfast Creek Hotel
- Servicing and cleaning office and reception and public amenities: servicing rooms after
- Departure: linen change and making beds: cleaning and arranging guest room: a deep
- Clean if there was a pet: scrubbing and sanitizing showers, bathtubs, toilets, sinks, and
- Countertops: laundering: stocking and maintain inventory of housekeeping supplies:
- Stocking guest room: vacuuming and carpet cleaning: dusting and polishing furniture:
- Reporting damaged, broken or safety issues for repair
- Daily or weekly services to
- Quest rooms: sweeping and mopping: removing rubbish:
- Advanced covid infection control: Donning and Doffing PPE: Fire safety: Lone working and
- Personal safety: Emergency management: Customer service- 5-star experience: Code of
- Conduct: Positive support behaviour
- Dignity and Respect: Recognising and Reporting pain
- Introduction to Aboriginal and Torres Strait Islanders culture
- Promoting Equality, Diversity
- And inclusion
- Understanding cultural and linguistic diversity
- Managing potential workplace
- Violence
Sales Representative
Chameleon
- Engaging with the public: Product knowledge: Up-selling: Site management: Health, and
- Safety management: and reaching KPIs
Education
Certificate II Retail - Retailing
Foot In The Door
Caboolture, QLD05-2020
Certificate in Aged Care And Disabilities - Family And Community Services
Hobart Collage
Hobart, TAS08-1994
Diploma Business - Business
Torrens University
Fortitude Valley, QLDSkills
- Household organization
- Privacy and confidentiality
- Light Housekeeping
- Disability care
- Patient Care
- Emotional Support
- Companionship
- Vital signs monitoring
- Compassionate caregiving
- Ambulation support
- Dementia Care
- Shopping and errands
- Client Transportation
- Cooking and meal preparation
- Client Confidentiality
- Meal Planning
- Nutrition knowledge
- End of life care
- Clinical Documentation
- Personal hygiene
- Physical therapy support
- Medical Equipment Operation
- Behavioral Management
- First-aid and CPR
- Complaint resolution
- Inbound and Outbound Calling
- Paperwork Processing
- Product Knowledge
- Consultative Sales
- Customer Relations
- Multi-Task Management
- Product Sales
- Tactful and diplomatic
- Stock management
- Product and service solutions
- Service standard compliance
- Retail sales customer service
- Problem-solving abilities
Certification
- Advanced First Aid: ASSIST First Aid: Sunshine Coast
- Manual Drivers Licence
- NDIS Worker Orientation Certificate
- Covid19 Certificate
- Blue Card, Yellow Card, Current Federal Police
- Certificate 11 in hospitality: RSA and Food Handling 2019
- Certificate 111 in Retail 2019
- Customer service, POS, RSA, Food handling, food safety, stock rotation.
- Certificate in Aged and Disabilities 1994
Volunteer Experience
- SES, 2017, 2019, Respond to natural disasters: Assisting people in the community: Urban, rural, and evacuation, searches: Community education.
- Sunshine Care, Women's Emergency Accommodation, 2012, 2013, Supporting women in crises: Childcare: Education.
Timeline
CPL, Labour Hire, and Life Without Barriers
01.2022
The Royal Brisbane Show
01.2020
Customer Service
Mudgeeraba Spices
01.2017 - 01.2019
Cleaner: Housekeeper
Buddies Property Maintenance, and self-contracted
01.2015 - 01.2020
Customer Service
Bilo/ Coles Group. Qld and WA
01.2007 - 01.2012
Waitress
Citrons Catering
01.2007 - 01.2008
Nurse Assistance
01.1990 - 01.2016
Personal Care Worker/ Assistant in Nursing
Churches of Christ
Housekeeping, Allrounder
Breakfast Creek Hotel
Sales Representative
Chameleon
Certificate II Retail - Retailing
Foot In The Door
Certificate in Aged Care And Disabilities - Family And Community Services
Hobart Collage
Diploma Business - Business
Torrens University