Catherine Horsman
Sandstone Point,QLD
Summary
I am looking for retail experience I am passionate about providing exceptional customer service. I have excellent communication and time management skills. I work well within a team or with autonomy. I am energetic and able to be on my feet for long periods of time. I am compassionate, caring, and trustworthy. I have a current Police Check, a blue and yellow card, and Advanced First Aid and CPR, and up to date covid shots.
Overview
2020
2020
years of professional experience
1
1
Certification
Work History
Cleaner: Housekeeper
Buddies Property Maintenance, and self-contracted
01.2015 - 01.2020
- Property maintenance: commercial and domestic cleaning, in and around blocks of units
- Caravan parks: AirBnb: Yard maintenance: Time management: working as a team and
- Autonomously
Customer Service
Mudgeeraba Spices
01.2017 - 01.2019
- Engaging with the public: Product knowledge: Up-selling: Customer service: Cash handling:
- Housekeeping
Nurse Assistance
01.1990 - 01.2016
- Apply First Aid and CPR: Diabetic management: Wound management: Personal Care: Food
- Preparation and handling: Infection control: Hand washing techniques: Customer service:
- Assisting with shopping and errands: Verbal, written and telephone communication skills:
- Building repours and relationships with clients, health professionals and families: Time
- Management: Critical thinking skills: Problem-solving: Special needs professional: Health and
- Safety - Regulations and Maintaining Workplace Safety: Able to stand and/ or walk for long
- Periods: Results driven: Organise work priorities and development: Contribute to effective
- Workplace relations: Conflict management: Determine response to security risk situations:
- Prepare and present reports and documentation: Store and protect personal information
Customer Service
Bilo/ Coles Group. Qld and WA
01.2007 - 01.2012
- Customer service: Communication skills: Time management: Eye for detail: Visual
- Merchandising: Product knowledge: House duties: Health, and safety management:
- Management of a fast-paced environment: Team player: Comply with health codes and quality
- Standards: Rotate stock, and stock supplies: Cleaning and sanitizing of equipment: Prevention
- Of stock loss: Provide prompt and courteous customer service in a professional way to
- Customers, employees, and suppliers
Waitress
Citrons Catering
01.2007 - 01.2008
- Customer service: housekeeping duties: Event management: Food preparation: Cleaning.
CPL, Labour Hire, and Life Without Barriers
01.2022
- Apply First Aid and CPR: Housekeeping and cleaning: Diabetic management: Wound
- Management: Personal Care: Food preparation and handling: Infection control: Hand washing
- Techniques: Customer service: Assisting with shopping and errands: Verbal, written and
- Telephone communication skills: Building repours and relationships with clients, health
- Professionals and families: Time management: Critical thinking skills: Problem-solving:
- Special needs professional: Health and Safety Regulations and Maintaining Workplace
- Safety: Able to stand and/ or walk for long periods: Results driven: Organise work priorities
- And development: Contribute to effective workplace relations: Conflict management:
- Determine response to security risk situations: Prepare and present reports and
- Documentation: Store and protect personal information
The Royal Brisbane Show
01.2020
- Customer service: scanning tickets for appropriate entry: working as a team or
- Autonomously: Health and Safety awareness of customers, staff, and surroundings:
- Endurance to stand for long periods and walk long distances, in all weather conditions
Personal Care Worker/ Assistant in Nursing
Churches of Christ
- PC/AIN in low and high care settings: Dementia care: personal grooming and hygiene
- Showering and feeding residents effectively: catheter and stoma care: professional
- Communication skills reporting to RN or Clinical Coordinate: professional and friendly
- Interactions with allied health and lifestyle coordinators and families: manual and hoist
- Operations: documentation: time management: effective resident monitoring and
- Observation skills
Housekeeping, Allrounder
Breakfast Creek Hotel
- Servicing and cleaning office and reception and public amenities: servicing rooms after
- Departure: linen change and making beds: cleaning and arranging guest room: a deep
- Clean if there was a pet: scrubbing and sanitizing showers, bathtubs, toilets, sinks, and
- Countertops: laundering: stocking and maintain inventory of housekeeping supplies:
- Stocking guest room: vacuuming and carpet cleaning: dusting and polishing furniture:
- Reporting damaged, broken or safety issues for repair
- Daily or weekly services to
- Quest rooms: sweeping and mopping: removing rubbish:
- Advanced covid infection control: Donning and Doffing PPE: Fire safety: Lone working and
- Personal safety: Emergency management: Customer service- 5-star experience: Code of
- Conduct: Positive support behaviour
- Dignity and Respect: Recognising and Reporting pain
- Introduction to Aboriginal and Torres Strait Islanders culture
- Promoting Equality, Diversity
- And inclusion
- Understanding cultural and linguistic diversity
- Managing potential workplace
- Violence
Sales Representative
Chameleon
- Engaging with the public: Product knowledge: Up-selling: Site management: Health, and
- Safety management: and reaching KPIs
Education
Certificate II Retail - Retailing
Foot In The Door
Caboolture, QLD05-2020
Certificate in Aged Care And Disabilities - Family And Community Services
Hobart Collage
Hobart, TAS08-1994
Diploma Business - Business
Torrens University
Fortitude Valley, QLDSkills
- Household organization
- Privacy and confidentiality
- Light Housekeeping
- Disability care
- Patient Care
- Emotional Support
- Companionship
- Vital signs monitoring
- Compassionate caregiving
- Ambulation support
- Dementia Care
- Shopping and errands
- Client Transportation
- Cooking and meal preparation
- Client Confidentiality
- Meal Planning
- Nutrition knowledge
- End of life care
- Clinical Documentation
- Personal hygiene
- Physical therapy support
- Medical Equipment Operation
- Behavioral Management
- First-aid and CPR
- Complaint resolution
- Inbound and Outbound Calling
- Paperwork Processing
- Product Knowledge
- Consultative Sales
- Customer Relations
- Multi-Task Management
- Product Sales
- Tactful and diplomatic
- Stock management
- Product and service solutions
- Service standard compliance
- Retail sales customer service
- Problem-solving abilities
Certification
- Advanced First Aid: ASSIST First Aid: Sunshine Coast
- Manual Drivers Licence
- NDIS Worker Orientation Certificate
- Covid19 Certificate
- Blue Card, Yellow Card, Current Federal Police
- Certificate 11 in hospitality: RSA and Food Handling 2019
- Certificate 111 in Retail 2019
- Customer service, POS, RSA, Food handling, food safety, stock rotation.
- Certificate in Aged and Disabilities 1994
Volunteer Experience
- SES, 2017, 2019, Respond to natural disasters: Assisting people in the community: Urban, rural, and evacuation, searches: Community education.
- Sunshine Care, Women's Emergency Accommodation, 2012, 2013, Supporting women in crises: Childcare: Education.
Timeline
CPL, Labour Hire, and Life Without Barriers
01.2022
The Royal Brisbane Show
01.2020
Customer Service
Mudgeeraba Spices
01.2017 - 01.2019
Cleaner: Housekeeper
Buddies Property Maintenance, and self-contracted
01.2015 - 01.2020
Customer Service
Bilo/ Coles Group. Qld and WA
01.2007 - 01.2012
Waitress
Citrons Catering
01.2007 - 01.2008
Nurse Assistance
01.1990 - 01.2016
Personal Care Worker/ Assistant in Nursing
Churches of Christ
Housekeeping, Allrounder
Breakfast Creek Hotel
Sales Representative
Chameleon
Certificate II Retail - Retailing
Foot In The Door
Certificate in Aged Care And Disabilities - Family And Community Services
Hobart Collage
Diploma Business - Business
Torrens University
Similar Profiles
Patrick KennaPatrick Kenna
Property Maintenance Manager at NSW Property Care (Specializing in property maintenance)Property Maintenance Manager at NSW Property Care (Specializing in property maintenance)
Anthony Conlin Jr.Anthony Conlin Jr.
Production Manager at PJG Property MaintenanceProduction Manager at PJG Property Maintenance
Melanie KalinMelanie Kalin
Project Manager at Fisher Property MaintenanceProject Manager at Fisher Property Maintenance
Joe WhetlorJoe Whetlor
Volunteer at Jenda JacobsVolunteer at Jenda Jacobs
Paige SmailsPaige Smails
Waitress/Bartender Assistant at Flames Seafood And Modern IndianWaitress/Bartender Assistant at Flames Seafood And Modern Indian