Summary
Overview
Work History
Education
Skills
Languages
Volunteering
References
Timeline
Generic

Catherine James Jayaprakash

Woodcroft,Australia

Summary

Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously. Equipped with a fine understanding of the role of a team player by learning from others and developing as a professional.

Overview

7
7
years of professional experience

Work History

Receptionist and Optical Assistant

John Granata Optometrist
10.2024 - Current
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Educated customers on the various lens options available and recommended appropriate lenses based on individual needs.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

OPTICAL ASSISTANT LEVEL 2

Specsavers
06.2022 - 10.2024
  • Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
  • Calibrated and maintained optometric equipment, ensuring accuracy and reliability of test results.
  • Managed patient follow-up care, scheduling routine examinations and monitoring ongoing treatments.
  • Monitored stock levels of optical supplies for reordering purposes.
  • Improved fit of patients' glasses and completed basic repairs covered by office warranty.
  • Processed insurance claims, verifying coverage and explaining benefits to patients.
  • Coordinated referrals to ophthalmologists for patients requiring further medical treatment.
  • Trained new staff on optometric testing procedures and clinic protocols.
  • Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.

Assistant Store Manager

Just Jeans
02.2022 - 06.2022
  • Trained and mentored new team members, equipping them with extensive knowledge of products and customer service skills
  • Analysed sales data, including profits and loss statements to identify trends and adjust strategies accordingly.
  • Achieving Weekly KPI targets and store sales
  • Prepared staff work schedules and assigned team members to specific duties.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence in a fast-paced environment.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

CUSTOMER SERVICE REPRESENTATIVE

Just Jeans
05.2018 - 02.2022
  • Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Maintained accurate records of all transactions on the computer system.
  • Handled inventory control procedures such as cycle counts and stock replenishment.

Education

MASTERS OF PUBLIC HEALTH -

University of South Australia (Online)
12-2025

BACHELOR OF MEDICAL SCIENCE -

Western Sydney Unveristy
05-2023

Skills

  • Microsoft Suite
  • Data Visualisation
  • Critical Thinking
  • Conflict Resolution
  • Adaptability
  • Phone etiquette
  • Correspondence management
  • Multitasking and organization

Languages

English
Professional
Tamil
Native/ Bilingual

Volunteering

Sowing Seeds Global Mission 

2019- present

  • Organise fundraising events and Term Children's Holiday Programs for 150 kids
  • Lead and train volunteers for Children's Programs by arranging regular meeting sessions and providing teaching resources
  • Address at regular Executive Planning and Developing meetings
  • Attend to queries of partners and donors
  • Recorded, transcribed and distributed meeting minutes
  • Equip volunteers with the knowledge, skills and awareness to keep children safe through continual education and training.
  • Liaising with the Safeguarding Officer to ensure Safeguarding policies are followed

References

References available upon request.

Timeline

Receptionist and Optical Assistant

John Granata Optometrist
10.2024 - Current

OPTICAL ASSISTANT LEVEL 2

Specsavers
06.2022 - 10.2024

Assistant Store Manager

Just Jeans
02.2022 - 06.2022

CUSTOMER SERVICE REPRESENTATIVE

Just Jeans
05.2018 - 02.2022

MASTERS OF PUBLIC HEALTH -

University of South Australia (Online)

BACHELOR OF MEDICAL SCIENCE -

Western Sydney Unveristy
Catherine James Jayaprakash