CATHERINE J SANSOMGOWER
DEVONPORT,Australia
Summary
Warm and energetic candidate with a proven record of delivering excellent customer service and creating memorable dining experiences. Highly skilled in cash handling, POS systems, and inventory management. Passionate about providing exceptional service and building positive customer relationships. Demonstrates active listening to customer feedback and adeptly makes adjustments to ensure satisfaction. Possesses excellent multitasking and problem-solving skills, enabling the smooth operation of business in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Food and Beverage Attendant
Madame M Cafe
02.2021 - 08.2024
Responsible for opening and closing premises, point of sale, barista, meal preparation and service, end of day financials, garden maintenance
Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
Garden/Yard Maintenance Worker
Self-employeed
10.2018 - 01.2020
Maintaining lawns and gardens.
Mowing, trimming, hedging, pruning, weeding, sourcing materials, planting, mulching and some construction.
Front of house service
Harbour Master Cafe
04.2018 - 09.2018
Provided friendly and efficient customer service, including point of sale and table service.
Retail sales customer service
T2 Tea
01.2017 - 10.2017
Customer service, point of sale, visual merchandising, stock-take, achieved sales targets, team training.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Hotel Bar Attendant, House Keeper, Security
The Banjo Paterson Inn
01.2015 - 01.2016
Bar attendant, waitress, house keeping, some reception and security during peak season.
Garden/Yard Maintenance Worker
Self-employeed
02.2014 - 05.2015
Garden and yard maintenance private and industrial.
Education
Certificate lll - Conservation and Land Management
TasTAFE Burnie
Burnie, Tasmania11.2021
Outdoors Facilities Maintenance Course -
Tafe Tasmania Clarence Campus
Clarence, Tasmania11.2001
High School Certificate -
Clarence High School
Clarence, Tasmania11.1993
Skills
Excellent interpersonal / customer service skills
Adaptability under pressure
Ability to work independently or as part of a team to achieve a common goal
Able to navigate computer operating systems and point of sale programs
Able to undertake manual tasks requiring physical fitness
References
Business: Kerrie Thompson - Owner of Madame M Cafe - 0412 356 966
Personal: Sammi Richards - 0456 786 502
Timeline
Food and Beverage Attendant
Madame M Cafe
02.2021 - 08.2024
Garden/Yard Maintenance Worker
Self-employeed
10.2018 - 01.2020
Front of house service
Harbour Master Cafe
04.2018 - 09.2018
Retail sales customer service
T2 Tea
01.2017 - 10.2017
Hotel Bar Attendant, House Keeper, Security
The Banjo Paterson Inn
01.2015 - 01.2016
Garden/Yard Maintenance Worker
Self-employeed
02.2014 - 05.2015
Outdoors Facilities Maintenance Course -
Tafe Tasmania Clarence Campus
High School Certificate -
Clarence High School
Certificate lll - Conservation and Land Management
TasTAFE Burnie
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