Catherine Kenny

• Implemented therapy programs for inpatients and outpatients under the delegation of the AHP(s).
• Maintained a clean work environment by adhering to infection control guidelines.
• Communicated patient status updates to the interdisciplinary care team.
• Provided patient education and post-operative care guidelines to support recovery and prevent complications.
• Facilitated patient education, and encouraged self-reliance in the effective use of mobility aids and assistive technologies.
• Reported changes in patient status promptly to AHP and multidisciplinary team.
• Collaborated closely with patients, families, and caregivers to support improved health outcomes and coordinated care.
• Demonstrated clinical knowledge aligned with evidence-based practices in therapy areas.
• Collaborated with allied health professionals to ensure quality patient care.
• Ongoing professional development activities.
• Worked effectively in team environments to make the workplace more productive.

• Achieved a 100% pass mark across all units.
• Completed vocational placement under VPC 120 requirements.
• Adhered to general safe work practices in CLS-HLT-0080 training.
• Applied infection prevention and control principles through the HLTINF006 course.
• Executed safe work practices for direct client care in the HLTWHS002 module.
• Supported relationships with carers and families, as per CHCCCS036 standards.
• Facilitated empowerment of individuals receiving support through CHCCCS038 training.
• Promoted cultural safety and awareness in diverse settings with CHCDIV001 and CHCDIV002 modules.

• Managed the onboarding process for new key accounts, ensuring a smooth transition and immediate value realization.
• Addressed client questions and resolved complaints related to products, services, and accounts.
• Managed and expanded a portfolio of accounts to drive revenue growth.
• Updated customer data and secured payment information accurately in Salesforce CRM.
• Adhered to daily and weekly dispatch deadlines for efficient deliveries.
• Assisted the line manager with reporting and operational tasks to enhance workflow.
• Achieved and surpassed individual KPIs, and set sales targets consistently throughout my tenure.
• Balanced monthly call plan between new and existing customers effectively.
• Participated actively in weekly sales meetings to share insights.
• Developed customized presentations and proposals to meet the specific needs of key accounts.
• Identified customer needs by asking questions and advising on best solutions.
• Maintained positive working relationships with retailers and representatives.
• Developed and implemented strategic plans to maintain and grow key accounts, enhancing customer satisfaction and loyalty.
• Negotiated contracts with vendors and suppliers to secure favorable terms for the company.
• Achieved and exceeded sales targets for key accounts through effective planning and execution.
• Identified and pursued new business opportunities within existing key accounts to increase revenue streams.

• Generated sales opportunities through cold calling and targeted promotions.
• Expanded the client base by building effective relationships.
• Negotiated contracts with key clients to secure pricing, and long-term partnerships.
• Prepared detailed sales reports for senior management.
• Maintained accurate records of sales activities in CRM systems.
• Devised territory sales plans.

• Built and managed a diverse portfolio of accounts to meet and exceed sales targets.
• Negotiated contracts and renewed advertising agreements with clients to ensure long-term partnerships.
• Exceeded weekly and monthly individual sales targets through proactive strategies.
• Pitched advertising proposals to both new and existing accounts - exceeding set KPI's + goals.
• Cold-called potential clients to foster and develop business relationships.
• Updated guide content, and conducted live client demonstrations to showcase services.
• Managed the sales pipeline effectively to maximize gross sales opportunities.
• Appraised and reviewed establishments for nominations for the annual Chef Hat Awards.

• Delivering an exceptional customer experience to drive new business acquisition.
• Cold calling across the territory to maximise sales and achieve targets.
• Negotiating new contracts and closing agreements to secure future ongoing loyalty.
• Maintain and update customer database accurately and efficiently.
• General administration duties including preparation of reports.

• Oversaw the delivery of new release film titles in the Australian marketplace, meeting strict timelines.
• Coordinated customer service activities, resolved complaints, and provided product information.
• Maintained accurate records of customer interactions and transactions for accountability.
• Tracked and reported customer interaction trends to identify procedural improvement opportunities.
• Managed the national distribution of point-of-sale materials for product promotions.
• Collaborated with departments to swiftly resolve complex customer issues.
• Provided training for new employees on customer service policies and procedures.
• Delivered exceptional service by addressing concerns and developing effective solutions.