CATHERINE Kogie
CARLISLE,WA
Summary
Network Support professional with three years of hands-on technical support experience and a strong interest in cloud computing, GRC and cybersecurity. I bring a practical, problem-solving mindset and enjoy finding efficient, creative solutions to technical challenges.
I am a clear and approachable communicator with strong organisational and customer service skills, and I work well both independently and as part of a team. Throughout my career, I have shown a strong willingness to learn and grow by pursuing additional training, job shadowing, and mentoring opportunities. I am motivated to continue developing my skills and contribute positively to the organisation I support.
Overview
5
5
years of professional experience
Work History
Network Operations Center | MyISP Limited
01.2022 - 05.2023
- Server and System administration:
- A) Setting up, installation, configuration, upgrade, and regular maintenance of required systems and software, including Linux operating systems and Apache servers.
- B) Establishing of redundancies, rollovers, and recovery plans, including backup and disaster recovery;
- C) Responsible for security aspects, including, user access control to various systems or subsystems;
- D) Monitoring, detecting, and rectifying any incidents that occur, including monitoring of server logs;
- E) Maintaining user and technical documentation, including hardware and software inventory and licenses.
- Contribute to the IT-related procurement exercises and assist administration by identifying options, vendors, and contractors that supply infrastructure solutions and services.
- Developing and maintaining cloud solutions in accordance with best practices.
- Registry of domains and resolving issues around website hosting.
Technical Support | MyISP Limited
09.2019 - 12.2021
- Ensuring customer LAN, WLAN, VPN, MPLS, Point-to-Point links are stable.
- Installing and configuring customer firewall systems.
- Training and advising customers on best IT practices.
- Verifying that all the network peripherals are working properly.
- Escalating advanced customer issues to Network administrators.
- Providing daily reports on assigned tasks.
HelpDesk Support | MyISP
01.2018 - 04.2018
- Responding to queries via chat, email, or phone.
- Configuring emails on outlook using POP, IMAP
- Ensuring link uptime
- Keep record of problems and their resolution
- Follow-up with customers
- Provide quick resolution and excellent customer service
- Redirect unresolved issues to the next level of support personnel
Education
Masters - Information Technology, Cybersecurity and Networks Major
Murdoch University
BSc - Telecommunication
Strathmore University
Skills
- Strong understanding of the OSI and TCP/IP models
- LAN/WAN design, configuration, and troubleshooting
- TCP/IP networking and network performance analysis
- VoIP systems configuration and support
- Server configuration, monitoring, and ongoing maintenance
- Virtualisation using VMware
- Linux systems administration and troubleshooting
Networking & Infrastructure
Systems & Server Administration
Security, IAM & Risk Fundamentals
- Network and system security best practices
- Identity and Access Management (IAM) principles, including user access control and privilege management
- Security-focused system analysis and risk awareness
- C and HTML (foundational knowledge)
- Python (developing proficiency)
- System analysis, troubleshooting, and fault diagnosis
- Ability to assess system behaviour and implement secure, effective solutions
Programming & Scripting
Analytical & Technical Skills
Languages
English
Swahili
Timeline
Network Operations Center | MyISP Limited
01.2022 - 05.2023
Technical Support | MyISP Limited
09.2019 - 12.2021
HelpDesk Support | MyISP
01.2018 - 04.2018
BSc - Telecommunication
Strathmore University
Masters - Information Technology, Cybersecurity and Networks Major
Murdoch University