- Outdoor Recreation, Horses, Going to the Beach, Travelling & Camping
- Spending time with friends and family
Catherine Leen
Wallington,VIC
Summary
Motivated individual with experience in customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Accounts Manager/Business Owner
Bernie Leen Demolition, Consulting and Hire
10.2009 - 12.2024
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Monitored incoming contracts and service agreements for correct pricing and information. Processing and managing contract claims & variations.
- Oversee payroll processing and accounts payable systems.
- Monthly and Year End Reconciliation, BAS Preparation.
- Analyze monthly balance sheets, income statements and cash flow information and present reports.
- Maintain Asset registers and negotiate finance loans.
- Implement & maintain HR policies and procedures, employee contracts and employee training requirements.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Planned and executed company events such as year-end Christmas party, meetings and staff events.
- Conducted performance evaluations, providing constructive feedback to employees for continuous improvement efforts.
- Improved marketing to attract new customers and promote business.
- Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
- Assisted executive management with special projects as needed to support overall business objectives.
Bookkeeper
Davidsons Accountants
06.2023 - 11.2024
- Provided comprehensive accounting support to clients by managing functions like payroll, accounts payable, accounts receivable, business expense processing and end of month reconciliations.
Customer Service
Meerkat Manor Play Centre
11.2022 - 06.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Maintained clean and organized workspace.
- POS system and Cash handling.
- Assist with food preparation.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Barista duties
- Run children's birthday parties for customers.
- Training junior staff
Accounts Clerk
Sheraton Hotel & Resorts
01.2003 - 06.2006
Education
Diploma of Business/HR Management -
Gordon Institute of TAFE
Geelong, VICCertificate III Hospitality -
Gordon Institute of TAFE
Geelong, VICSkills
- Exceptional customer service
- Friendly and outgoing
- Attention to detail
- Time management & organisation skills
- Professional telephone demeanour
- High level bookkeeping skills and knowledge of Quickbooks, Zero and MYOB
- POS system operation experience
- Skilled in Microsoft office programs
Certification
Level 1 Barista Training
Responsible Service of Alcohol
Interests
Timeline
Bookkeeper
Davidsons Accountants
06.2023 - 11.2024
Customer Service
Meerkat Manor Play Centre
11.2022 - 06.2023
Accounts Manager/Business Owner
Bernie Leen Demolition, Consulting and Hire
10.2009 - 12.2024
Accounts Clerk
Sheraton Hotel & Resorts
01.2003 - 06.2006
Level 1 Barista Training
Responsible Service of Alcohol
Diploma of Business/HR Management -
Gordon Institute of TAFE
Certificate III Hospitality -
Gordon Institute of TAFE
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