Summary
Overview
Work History
Education
Timeline
Generic

Catherine Lewis

Vasse

Summary

I have managed my own successful small business for the past 13 years, selling jewellery in my online shop and at local markets.

I was responsible for all areas of my business from creating my website to packing and posting orders and managing my accounts. I have enjoyed selling my products online, at an independent shop and at markets in my local community.

Running my own business has required me to be incredibly organised and skilled at multi tasking. I am committed to providing excellent customer service and confident with working in retail and customer facing roles.

I’m a friendly, calm and approachable person, I communicate well with others face to face, over the phone and via email. I’m comfortable handling cash and POS systems and have experience of managing inventory and stock levels.

I’m flexible with my working hours and have excellent time management skills. I am a neat and tidy person that takes pride in my work and I enjoy working in a busy environment.

In my free time I enjoy running, baking and spending time with my family and our dog.

Overview

22
22
years of professional experience

Work History

Small Business Owner

Self Employed
07.2011 - 07.2024
  • Managed daily operations for my successful online jewellery shop.
  • Managed my own website and advertised my products online.
  • Maintained stock levels and managed inventory.
  • Fulfilled, packed and posted orders.
  • Interacted well with customers and responded to enquiries via email and face to face.
  • Organised seasonal sales and discounts.
  • Priced products and handled transactions.
  • Sold my products at local markets and set up a presentable and welcoming stall.

Hotel Front Desk Receptionist

Devonshire Arms
01.2008 - 07.2011
  • Provided excellent customer service addressing enquiries and concerns at the front desk face to face and over the phone.
  • Welcomed each new arrival and confirmed managed the check in process before giving a hotel tour.
  • Handled cash and card transactions accurately and cashed up at the end of the day ensuring proper procedures were followed.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Managed phone lines efficiently, directing calls and providing assistance.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests.

Cabin Crew

Jet2.com
07.2004 - 01.2008
  • Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
  • Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
  • Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
  • Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Served passenger meals and drinks and sold duty free products.

Retail Assistant and Waitress

Rick Steins Deli and Restaurant
08.2002 - 07.2004
  • I worked as a retail assistant in the deli and shop and as a waitress in the restaurant.
  • Used POS system and cash register to process sales.
  • Actively engaged with customers to provide general assistance and information on shop merchandise.
  • Maintained cleanliness and organization of the shop and deli, creating welcoming environment for customers.
  • Maintained cleanliness and organization of the shop and deli, creating a welcoming environment for customers.
  • Took customer orders and served food and drinks in the restaurant.

Education

Certificate in Aviation (Cabin Crew)

Craven College
North Yorkshire, United Kingdom
07-2002

High School Diploma -

Clevedon House School
North Yorkshire, United Kingdom
07-2001

Timeline

Small Business Owner

Self Employed
07.2011 - 07.2024

Hotel Front Desk Receptionist

Devonshire Arms
01.2008 - 07.2011

Cabin Crew

Jet2.com
07.2004 - 01.2008

Retail Assistant and Waitress

Rick Steins Deli and Restaurant
08.2002 - 07.2004

Certificate in Aviation (Cabin Crew)

Craven College

High School Diploma -

Clevedon House School
Catherine Lewis