Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Catherine LUCAS BERNARD

Varsity Lakes,Australia

Summary

Dynamic and results-oriented professional with a proven track record at Crisden Care and La Canteen, demonstrating exceptional skills in patient care and customer service. Leveraged expertise in infection control and relationship building to enhance client satisfaction and safety. Achieved significant improvements in service delivery through continuous improvement and team collaboration, showcasing a dedicated work ethic and adaptability. Performance-driven professional promoting great skills in customer service and food delivery. Looking for a Service Assistant position where attention to detail and an enthusiastic personality will be highly valued.

Overview

39
39
years of professional experience
1
1
Certification

Work History

Care Worker

Crisden Care
Gold Coast, QLD
04.2024 - Current
  • Delivered high level of assistance with cooking, meal preparation and shopping.
  • Accompanied clients to doctors' offices or on other trips outside home.
  • Supported bathing, dressing and personal care needs.
  • Participated in team meetings and training sessions to stay up-to-date on best practices for caring for elderly individuals.
  • Organized recreational activities for clients to promote physical and mental health.
  • Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
  • Assessed changes in the condition or behaviour of clients and reported any concerns promptly to supervisor.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Maintained records of patient care, progress or problems to report and discuss observations.
  • Provided emotional and practical support to elderly clients in their homes.
  • Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
  • Followed care plan and directions to administer medications.
  • Laundered clothing and bedding to prevent infection.
  • Ensured that client safety was maintained through regular home visits.
  • Planned and prepared daily client meals to conform with specific dietary requirements.
  • Initiated conversations with clients about their interests and preferences in order to build a trusting relationship.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.

Owner With Business Partner

La Canteen
Nerang, Australia
06.2022 - 03.2024
  • Purchase of my second coffee and food shop, La Canteen, in the industrial area of Nerang.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Identified new opportunities for growth, expansion, and diversification.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Implemented quality assurance processes to ensure product excellence
  • Opening at 5 a.m. and closing at 4 p.m.
  • Operated equipment and machinery according to safety guidelines.
  • Identified needs of customers promptly and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Developed strategic plans to increase profitability and efficiency.
  • Provided excellent service and attention to customers when face-to-face.

Multi Tasks Carer,Kitchen Hand, Laundry & Cleaning

La Casa Assolelada
Ceret France, France
05.2020 - 12.2021
  • Held various positions due to a worker shortage while stuck in France for nearly two years.(During Covid crisis )
  • Provided companionship to reduce loneliness and isolation of elderly individuals. (No authorized visits for family members.)
  • Reported concerns to nurse supervisor to promote optimal care.
  • Followed care plan and directions to administer medications.
  • Assisted with daily living activities such as bathing, dressing, eating, and mobility.
  • Laundered clothing and bedding to prevent infection.
  • Helped pensioners get in and out of beds and wheelchairs.
  • Performed housekeeping tasks such as laundry, cleaning, and kitchen hand.
  • Helped pensioners adjust to new lifestyles during this sad period.
  • Organized recreational activities to promote the physical and mental well-being of the pensioners.
  • Maintained detailed records of services performed on pensioners.
  • Planned and prepared healthy meals and snacks for pensioners to meet nutritional plans, and provided assistance with eating when necessary.
  • Built a strong and trusting rapport with pensioners.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked effectively in team environments to make the workplace more productive.
  • Maintained cleanliness and hygiene in the kitchen, including washing dishes and utensils.
  • Assisted in the preparation of meal ingredients, including measuring, weighing, and mixing.
  • Peeled and cut fruit and vegetables to prepare for cooking or serving.
  • Helped in setting up and cleaning up before and after service, ensuring a ready-to-use kitchen.
  • Served food during catered events or banquets as requested by supervisors or chefs.
  • Received deliveries of food items and stored them properly.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
  • Conducted routine maintenance checks on kitchen equipment to prevent malfunctions.
  • Participated in receiving deliveries and organizing supplies in storage areas.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Followed recipes accurately while adhering to portion control standards.
  • Swept and mopped floors to maintain cleanliness in the kitchen area.
  • Restocked condiments on tables throughout restaurant dining room.
  • Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
  • Assisted cooks in preparing meals by washing vegetables and fruits, cutting meats and other tasks as needed.

Owner

Old Paris
Varsity Lakes, Australia
07.2013 - 07.2018
  • Purchase of my first business in Australia, Old Paris Coffee and Food Shop.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Provided direction and guidance to employees.
  • Managed sales presentations to promote products.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Completed opening at 6 a.m. and closing at 4 p.m., six days a week.
  • Formed and sustained strategic relationships with clients.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Operated a variety of machinery and tools safely and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Manager

Philippe Pentecost New Caledonia Group
Nouméa , New Caledonian
03.1997 - 02.2013
  • Setting up new stores, food and bazaar imports, receiving containers, stock management, preparing deliveries, and loading trucks.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Ensured compliance with regulatory requirements and industry standards.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Recruited and trained new employees to meet job requirements.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Developed and implemented strategic plans to achieve company objectives.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Recognized by management for providing exceptional customer service.

Seller

Léana Sarl
Poissy, France
03.1994 - 12.1996
  • Sale of women's and men's clothing.
  • Participated in trade shows and sales events to promote products.
  • Operated register, handled cash and processed credit card transactions.
  • Maintained a well-stocked and organized sales floor with the latest merchandise.
  • Provided personalized service to build relationships with customers.
  • Listened to customer needs to identify and recommend best products and services.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Resolved customer complaints promptly and efficiently.
  • Monitored inventory levels and placed orders as needed.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Reset store displays for special events and seasonal merchandise changes.
  • Maximized sales by keeping areas tidy, fully stocked and correctly priced.
  • Reduced process lags by training employees on best practices and protocols.

Seller,Fashion and Accessories

Moly textiles Sarl
Perpignan, France
01.1986 - 12.1990
  • Purchasing and selling women's and men's clothing, Cacharel brand.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Provided after-sales support, addressing any customer concerns or issues.
  • Developed and maintained customer relationships to foster repeat business.
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Processed sales transactions and handled cash and credit card payments.
  • Reset store displays for special events and seasonal merchandise changes.
  • Responded promptly to customer inquiries, complaints, and requests for product information.
  • Identified customer needs and recommended appropriate products.
  • Monitored stock levels and placed orders for replenishment when needed.
  • Participated in trade shows and sales events to promote products.
  • Maintained high feedback ratings from customers by responding quickly to questions and problems.
  • Developed and maintained relationships with existing customers to ensure repeat business.
  • Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
  • Recognized by management for providing exceptional customer service.

Education

Certificate - Falls prevention

AUSMED
Australia, QLD
01-2025

Certificate - First aid & CPR

Paradise First Aid
Australia, QLD
08-2024

Certificate - Basics of infection control

AUSMED
Australia QLD
05-2024

Certificate - Hands hygiene

AUSMED
Australia QLD
05-2024

Advanced Diploma - Counseling and psychology

International Institute of Career
Sydney, NSW
11-2022

Bachelor - International Business

Versailles University of Technology
France
07-1985

Skills

  • Patient care
  • Infection control
  • First aid
  • Client assessment
  • Patient support
  • Time management
  • Team collaboration
  • Customer service
  • Hospitality and accommodation
  • Multitasking Abilities
  • Relationship building
  • Serve customers
  • Stock management
  • Adaptability
  • First aid certification
  • Continuous improvement
  • Food storage
  • Chopping vegetables
  • Food presentation
  • Ingredient preparation
  • Food safety measures
  • Equipment cleaning
  • Dishwashing
  • Pantry restocking
  • Food delivery
  • Safe chemical handling
  • Cleaning and sanitation
  • Catering support
  • Surface cleaning
  • Positive attitude
  • Dedicated work ethic
  • Beverage preparation
  • Cleaning proficiency
  • Health code compliance
  • Meal preparation support
  • Food safety
  • Punctual and reliable
  • Effective customer communication
  • Food plating and garnishment
  • Pantry organization
  • Temperature monitoring
  • Kitchen organization
  • Sorting and washing laundry
  • Dusting furniture
  • Deep cleaning expertise
  • Ordering cleaning supplies
  • Focused and detail-oriented
  • Waste disposal
  • Inventory control
  • Surface disinfection
  • Safe cleaning with chemicals
  • Chemical handling
  • Vacuuming
  • Physically strong
  • Hospitality background
  • Mopping and buffing floors
  • Residential cleaning

Certification

  • Diploma in Accounting, French
  • Diploma in Animal Assisted Therapy, English
  • Diploma in Counseling and Psychology, English
  • Certificate in First Aid & CPR, English
  • Certificate in Basics of Infection Control, English
  • Certificate in HHI Hands Hygiene, English
  • Certificate in Falls Prevention, English

Languages

English, speaking, writing, reading, IELTS

Timeline

Care Worker

Crisden Care
04.2024 - Current

Owner With Business Partner

La Canteen
06.2022 - 03.2024

Multi Tasks Carer,Kitchen Hand, Laundry & Cleaning

La Casa Assolelada
05.2020 - 12.2021

Owner

Old Paris
07.2013 - 07.2018

Manager

Philippe Pentecost New Caledonia Group
03.1997 - 02.2013

Seller

Léana Sarl
03.1994 - 12.1996

Seller,Fashion and Accessories

Moly textiles Sarl
01.1986 - 12.1990

Certificate - Falls prevention

AUSMED

Certificate - First aid & CPR

Paradise First Aid

Certificate - Basics of infection control

AUSMED

Certificate - Hands hygiene

AUSMED

Advanced Diploma - Counseling and psychology

International Institute of Career

Bachelor - International Business

Versailles University of Technology

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Catherine LUCAS BERNARD