Catherine Madden
Brisbane,QLD
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Duty Manager
Spicers Balfour Hotel
06.2023 - Current
- Assisting the General Manager in the overall operations fo the property.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Assisted in the development of sales initiatives to increase hotel revenue, including upselling techniques and promotional packages.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
Assistant Restaurant Manager
Beach Club Resort
08.2022 - 03.2023
- Managing day-to day running of fine dining restaurant and beach side service.
- Responsible for all resort operation after Front office close at 5pm.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Streamlined the ordering process for increased efficiency, leading to improved customer service.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Responsible for all duties assigned to Restaurant Manager during his time of absence.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Collaborated with management team on marketing initiatives to boost brand awareness and attract new clientele.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
Restaurant Supervisor
Hayfield Manor Hotel
06.2019 - 05.2022
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Enhanced team performance with regular evaluations and constructive feedback.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Coordinated event planning, managing logistics for successful private dining experiences.
- Increased repeat business through excellent customer service, maintaining strong relationships with patrons.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
- Maintained accurate records of sales, labor and other costs.
- Controlled expenses and boosted profitability by managing food and labor costs.
Skills
- Business Administration
- Service Coordination
- Culture Improvements
- Cash Management
- Team Supervision
- Financial Reporting
- Relationship Building
- Operations Management
Certification
May 2022 - RSA QLD
January 2022- HAACP Level 1 and 2, Ireland.
References
Bruno Assis Lopes,
Venue Manager.
Beach Club, Hamilton Island.
Ph: 0421911194
Evander Brennan,
General Manager.
Hayfield Manor Hotel.
evander@hayfieldmanor.ie
Ph: (353) 872162462
Timeline
Duty Manager
Spicers Balfour Hotel
06.2023 - Current
Assistant Restaurant Manager
Beach Club Resort
08.2022 - 03.2023
Restaurant Supervisor
Hayfield Manor Hotel
06.2019 - 05.2022
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