Catherine Manapat

Customer Service Team Leader

• Supervised team and provided ongoing training to enhance customer satisfaction and loyalty

Safety Leadership

• Influence and encourage team to work safely by setting a positive example, communicating clearly, and making safety a priority in every task and decision

Ordering, Merchandising and Inventory

• Place accurate orders to maintain product availability while minimising overstock and wastage
• Monitor stock levels through stocktake and investigate discrepancies
• Hiring and Training New Employees

Supported candidate screening and selection process to align hires with team and business needs

Rostering

• Created rosters aligned with business needs and sales forecasts while adhering to wage budget

Payroll Processing

• Verified employee timesheets for accuracy before submission for payroll processing.

Customer Service Representative

• Ensure customers have a positive experience by providing friendly, fast, efficient, and knowledgeable service
• Promote loyalty programs and promotions to customers
• Proactive approach in identifying system and service issues

Housekeeping

• Maintain the site clean, complete cleaning and sanitizing activities as required using the correct PPE

Food Preparation

• Ensure food labels are with correct product information and expiry
• Complete temperature checks of food and equipment
• Maintain clean food preparation and serving areas

Merchandising & Delivery Acceptance

• Replenish shop stocks as per planogram and ensure FIFO (first in first out) to keep wastage to a minimum
• Remove out of date stocks and move to designated wastage area for managers to record
• Complete delivery acceptance following operations and safety guidelines