Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Marshall

Cheltenham,Australia

Summary

I am an experienced medical secretary seeking a permanent part-time position in oncology, ideally three to four days per week. I am drawn to the field for its focus on ongoing patient care and the opportunity to support both practitioners and patients through well-structured administration. My strength lies in efficiently managing all aspects of a medical practice, identifying opportunities for improvement, and ensuring seamless coordination of services. In previous roles, I have handled scheduling, arranged testing, coordinated care with service providers, booked surgeries, organised anaesthetists and assistants, facilitated timely correspondence, and managed recall systems to support patient follow-up.

Overview

10
10
years of professional experience

Work History

Senior Medical Secretary

Breast Oncoplastic Surgery
07.2024 - Current
  • Scheduled patient appointments and prepared consulting sessions, including billing patients and Medicare.
  • Managed results, reports, and all incoming and outgoing correspondence.
  • Maintained an accurate recall system.
  • Scheduled surgeries, organised anaesthetists and assistants, and organised pre-surgery appointments, including pathology tests and imaging. Sent theatre lists and consent forms.

Medical Secretary

Vascular Surgery
11.2023 - 07.2024
  • Oversaw consulting sessions.
  • Performed audio-typing tasks.
  • Processed Medicare claims efficiently.
  • Coordinated hospital admissions.

Practice Co-ordinator

Healthcare United
02.2020 - 03.2023
  • Acted as second-in-command to a team of nurse practitioners and personal care assistants.
  • Evaluated patient care plans.
  • Coordinated with case managers and aged care facilities.
  • Managed and processed all Medicare claims.

Senior Medical Secretary (Temp Role)

Orthopaedics Associates Melbourne
08.2018 - 06.2020
  • Company Overview: Business Permanently Closed
  • Managed a reception team and delegated tasks.
  • Collated and sent consultation letters, surgery requests, operation and medical reports promptly.
  • Organised offsite consulting.
  • Prepared medical certificates, pre-consultation, and surgery workups (including bloods and imaging).
  • Collated surgery patient information, scheduled anaesthetists and assistants, and distributed theatre lists.
  • Corrected account errors and resolved rejected or partially paid Eclipse claims.
  • Handled all aspects of billing (consultations, OOP, Eclipse, Workcover, TAC) and accounts receivable, including debt collection.

Medical Receptionist

Melbourne Oral and Facial Surgery
01.2015 - 08.2018
  • Company Overview: Business Permanently Closed
  • Greeted and assisted patients upon arrival.
  • Answered phone calls and responded to inquiries.
  • Scheduled and confirmed patient appointments.
  • Managed patient records and updated information.
  • Handled incoming and outgoing correspondence.

Education

Bachelor of Social Science - Behavioural Studies

Swinburne University

Best Practice Phone Skills - undefined

Prime Practice

VCE - undefined

Lyndale Secondary College

Skills

  • Fast Learner
  • Professional Phone Etiquette
  • Problem-Solving & Critical Thinking
  • Organisational & Multitasking Abilities
  • Relationship Building
  • Computer Proficiency

Timeline

Senior Medical Secretary

Breast Oncoplastic Surgery
07.2024 - Current

Medical Secretary

Vascular Surgery
11.2023 - 07.2024

Practice Co-ordinator

Healthcare United
02.2020 - 03.2023

Senior Medical Secretary (Temp Role)

Orthopaedics Associates Melbourne
08.2018 - 06.2020

Medical Receptionist

Melbourne Oral and Facial Surgery
01.2015 - 08.2018

Bachelor of Social Science - Behavioural Studies

Swinburne University

Best Practice Phone Skills - undefined

Prime Practice

VCE - undefined

Lyndale Secondary College
Catherine Marshall