Catherine Mihreteab
Puma Essendon
Deanside,VIC
1
Language
18
years of professional experience
Experienced retail professional with a strong background in store management, team leadership, sales performance, customer service, and logistics. Skilled in managing daily store operations, developing teams, coordinating rosters, maintaining inventory, and achieving key performance indicators (KPIs). Experienced in leading teams across major retail brands, including Puma, Nike, Zara, and Colette by Colette Hayman. Reliable, organised, and committed to delivering excellent customer service and achieving business objectives.
Work History
Logistics Management
4 Years- Coordinated stock management, inventory control, and stock transfers.
- Managed stock receiving, replenishment, and back-of-house operations.
- Conducted stocktakes and maintained inventory accuracy.
- Supported daily planning, rostering, and team coordination.
- Monitored KPIs and contributed to sales and operational targets.
- Assisted with banking, internal and external communications, and team training.
Store Manager
1 Year 4 Months- Managed daily store operations and customer service.
- Led and supported team members to achieve sales targets and KPIs.
- Prepared staff rosters and daily operational plans.
- Managed cash handling, banking, stocktakes, and inventory control.
- Oversaw stock transfers, receiving, and replenishment.
- Delivered team training and maintained effective communication.
Second-in-Charge (2IC) / Myer Store Manager
3 Years 3 Months- Supported store management and led a team of up to 10 staff.
- Delivered excellent customer service and supported sales performance.
- Managed stock receiving, transfers, replenishment, and inventory.
- Prepared rosters and daily planners using IWS systems.
- Monitored KPIs and supported staff performance and training.
- Managed banking, invoices, and back-of-house operations.
- Used Pronto and Myer systems to support store operations.
- Maintained visual merchandising standards and organised work areas.
Assistant Store Manager
1 Year 2 Months- Assisted with daily store operations and staff supervision.
- Prepared staff rosters and coordinated daily activities.
- Delivered high-quality customer service and supported sales targets.
- Managed merchandising, replenishment, and stocktakes.
- Handled banking, cash management, and stationery orders.
- Set team goals and supported the achievement of KPIs.
- Communicated with head office and maintained store presentation.
Head Cashier – Management Role
8 Months- Supervised and coordinated a team of approximately 25 cashiers.
- Managed daily and monthly rosters.
- Oversaw customer service, cash handling, and banking procedures.
- Coordinated replenishment, stock arrivals, and inventory activities.
- Processed invoices and used PDA/TGT systems.
- Communicated operational information through internal systems, including reporting to Spain.
- Supported floor staff and maintained organised work areas.
Retail Team Member
3 Years 4 Months- Provided customer service and assisted customers with purchases.
- Managed cash handling and banking duties.
- Supported stock replenishment, merchandising, and stocktakes.
- Assisted with deliveries, new stock, and back-of-house operations.
Part-Time Team Member
7 Years- Provided friendly and efficient customer service.
- Managed telephone enquiries and customer orders.
- Assisted with table service and food handling.
Casual Retail Assistant
1 Year 9 Months- Assisted customers and processed transactions.
- Replenished and faced stock to maintain presentation standards.
- Followed planograms and merchandising guidelines.
- Contributed to achieving store KPIs.
Education
Certificate IV - Hairdressing
Completed
Certificate III - Nail Technology
Completed
- Years 7–12
Secondary education completed
Skills
Retail and Store Management
Team Leadership and Staff Training
Customer Service and Relationship Management
Sales Performance and KPI Achievement
Stock Control and Inventory Management
Logistics and Back-of-House Operations
Staff Rostering and Daily Planning
Visual Merchandising and Replenishment
Cash Handling
Banking and Reconciliation
Stock Transfers
Receiving and Invoicing
Communication and Problem-Solving
Microsoft Word
Excel and PowerPoint
Microsoft Office (Word
Excel
PowerPoint)
Retail Systems & Stock Management
Myer
IWS & PDA/TGT
Shopify
Typeform & Canva
Languages
Italian
Personal Information
Title: Retail Management | Store Operations | Team Leadership
Timeline
Logistics Management
Puma Essendon
01.2018 - 01.2022Read More
Store Manager
Puma Highpoint
09.2016 - 01.2018Read More
Second-in-Charge (2IC) / Myer Store Manager
Nike Emporium and Highpoint Myer
03.2013 - 06.2016Read More
Assistant Store Manager
Colette by Colette Hayman
01.2012 - 03.2013Read More
Head Cashier – Management Role
Zara Bourke Street
05.2011 - 01.2012Read More
Retail Team Member
Nike South Wharf
01.2008 - 05.2011Read More
Casual Retail Assistant
Chemist Warehouse
02.2006 - 11.2007Read More
Part-Time Team Member
East Keilor Pizza
01.2004 - 01.2011Read More
Keilor Downs College
from Years 7–12
Read More
Headmaster
Certificate III from Nail Technology
Read More
Varuka Salon
Certificate IV from Hairdressing
Read More