Summary
Overview
Work History
Skills
Certification
Additional Information
Timeline
Generic

Catherine Mitchell

Benalla,VIC

Summary

I worked for 21 years in the motor vehicle industry before retiring in 2015.

Since then I have worked casually at the Kilmore Golf Club.

My husband and I have recently relocated to Benalla where we are working to establish our new build and 1 acre garden.


Overview

28
28
years of professional experience
1
1
Certification

Work History

Club House Assistant and Bar Attendant

Kilmore Golf Club
10.2016 - 06.2021
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Provided attentive service and proactively assessed guest needs.
  • Assisted wait staff with timely food delivery and guest requests.
  • Monitored dining room inventory and replenished as necessary.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Service and Parts Manager

Central Ford Kilmore
02.1993 - 07.2015
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Bolstered sales and inventory management by effectively controlling daily parts program activities.
  • Ordered parts for customers, repair shops and service department. Ordered accessories and parts for new and used car departments.
  • Processed and reshelved return orders.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Submitted reports to senior management to aid in business decision-making and planning.

Skills

  • Administrative Support
  • Customer Deliveries
  • Special Assignments
  • Multitasking Abilities
  • Customer Satisfaction

Certification

Current RSA Certificate

Attained Use Hygiene Practices for Foo Handling


Additional Information

Referee

Molly Bell, Kilmore Golf Club 0408486853

Timeline

Club House Assistant and Bar Attendant

Kilmore Golf Club
10.2016 - 06.2021

Service and Parts Manager

Central Ford Kilmore
02.1993 - 07.2015

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Catherine Mitchell