CATHERINE NOCERA
Melbourne,VIC
Summary
A dynamic, talented, and resourceful professional with experience in people management, project planning, continuous improvement, and operations management. Effective organizational and interpersonal skills and commitment to building good rapport with colleagues and clients. Proven track record of working with diverse groups of people, expertise in a collaboration, team building and innovation. Well-developed leadership experience in providing efficient customer satisfaction through hands-on and highly skilled work performance.
Overview
40
40
years of professional experience
Work History
Reception Administration
St Francis Eymard Centre
2023.08 - 2024.03
- Open and close Centre in compliance with security and safety requirements
- Greet and welcome visitors at Centre and direct them appropriately
- Provide accurate information via phone, email & in-person to all people who attend the Centre
- Handle high volume of incoming telephone and email inquiries, including recording, and conveying messages accurately and promptly
- Assist staff and external stakeholders with meeting room set-ups and audio/visual support
- Oversee art exhibition area; responsible for cash handling and credit card payments
- Organise room bookings, print weekly schedules and coordinate presentations for school visits
- Supervise, train, and support Hospitality volunteers on Sundays and Wednesdays
- Manage bi-monthly community events and religious celebrations throughout year
- Ensure reception area and hospitality area is tidy, presentable, and compliant with OHS
- Monitor visitor logbook, and issue temporary contractor and visitor access passes
- Report and log maintenance issues, incidents, and near misses promptly
- Provide first aid when required.
Administration Officer & Executive Assistant
St Michael’s Uniting Church
2023.01 - 2023.06
- Provided administrative support to Minister in residence; calendar management, email monitoring, minute taking, travel arrangements
- Prepared liturgical materials in MS Word, created PowerPoint slideshows, produced audio/visual operator guide sheets, drafted weekly announcements, and designed Order of Service
- Prepared agendas, attended Council meetings, recorded minutes, & followed up on action items
- Maintained church website, designed forms in MS Forms, and managed MS Team Sites
- Appointment making, diary management, ordering religious supplies, and floral arrangements
- Organised baptisms, weddings, and funerals; coordinated all processes and resources
- Managed electronic membership database, organized AGM, and assisted with Annual Report
- Managed tech team & verger team, organized staff rosters, and assigned duties as required
- Managed room bookings, prepared set-ups, and provided confirmations and invoices
- Organised meeting space, promotional material, and technical support for Programs team
- Maintained WWCC database, and organize Safe Church training for new staff and volunteers.
Office & Facilities Manager
Community U.M.C
2020.04 - 2022.10
- Managed church office and reception area & supervised custodial staff & office volunteers
- Assisted Board of Trustees with the maintenance & security of the church campus
- Responsible for coordinating all room bookings and managing event calendar on website
- Promoted programs in local newspapers, on our website, on social media and by email
- Recorded weekly, monthly and quarterly statistics, and prepared reports and newsletters
- Scheduled monthly, quarterly, and annual testing & servicing of fire protection systems
- Organised contractors to carry out service and repairs for on-site equipment
- Performed I.T. trouble-shooting, training & support
- Troubleshooting with internet and telecommunication companies
- Monitored lawn maintenance care, tree pruning, weed control, and pest control.
- Ordered cleaning supplies and organised preventative maintenance on cleaning equipment
- Maintained first aid kits, AED batteries, and pads, organised annual First Aid/CPR classes
- Provided training on alarm systems for new staff and volunteers, issued codes and keys
- Maintained community bus; scheduled annual inspections, renewed registration, purchased gas cards
- Coordinated all onboarding procedures & training for new staff and volunteers
- Provided low-income families with utility assistance payments and food, from our food pantry.
Executive Assistant, Office Manager
St Mark the Evangelist RCC
2016.02 - 2020.04
- Supervised administrative staff, communications team, and accounts payable/receivable staff
- Produced pictorial parish directory; 1,800 families, 50 ministry groups, 12 clergy, and 15 staff
- Organized annual pilgrimages to Europe for 40+ people; incl flights, buses, hotels, and tours
- Coordinated all events: guest speakers, parish picnics, fundraisers, exhibitions, and shows
- Responsible for organizing weekend security, traffic control, incident reporting, provide first aid
- Coordinate annual volunteer recognition dinners, parish picnics, retreats & Christmas functions
- Managed brick orders & installation for memorial prayer
- Prepared agendas for Parish Council meetings, recorded minutes, and undertook action items.
Hume Volunteer Gateway Program Officer
Hume City Council
2010.08 - 2016.01
- Interviewed potential volunteers, conduct role matches, discuss options, and provided referrals
- Followed through on volunteer interviews and supported volunteers to engagement stage
- Responded within 24 hours to daily enquires by providing information on roles and program
- Provided community organisations with contact details of suitably matched volunteers
- Registered new organisations, programs and roles on Skillsbank database
- Advertised all volunteer vacancies on Hume Volunteer Gateway web-site
- Generated quarterly statistical reports for Hume Global Learning Village Advisory Board
- Supported organisations with filling urgent volunteer roles by organising call outs for volunteers
- Worked in partnership with ATO in organising and conducting annual Tax Help program
- Supported and roster Tax Help volunteers and assist with trouble-shooting
- Provided appointment-making service for clients of Tax Help and low level tax advice
- Recruited, trained, supervised, supported volunteers to assist with administration of Gateway
- Actively promoted volunteerism in Hume City with outreach presentations & expos
- Attended local and state volunteer network meetings and annual conferences
- Kept up to date with changes in volunteer sector and inform registered organisations
- Advocated for new volunteer opportunities in Council and in community sector.
Administration Officer
Hume City Council, Learning Community
2007.06 - 2010.08
- Scheduled meetings for Manager, Coordinators and Learning Community Department
- Prepared meeting notices, agendas and handouts for all meetings
- Attendance at all board, committee, and staff meetings
- Minute taking, edit and distribution of minutes
- Provided administrative support for department of 60 staff
- Ordered catering, and arranged room set up and equipment as required
- Event management of all Hume Global Learning Village events
- Personal Assistant to Manager Learning Community
- Compiled quarterly reports for HGLV Advisory Board
- Registered, scanned, and filed correspondence on TRIM.
Receptionist
Hume City Council
2004.04 - 2007.06
- Provided information about hiring rooms, and prepared quotes and confirmations
- Organised equipment hire, prepared room set-up diagrams and door signage
- Answered phone enquiries about Global Learning Centre and Age Library
- Meeting and greeting patrons, conference facilitators & delegates & issuing parking permits
- Answer face-to-face customer service enquiries at front desk
- Provided course information /referrals to general public
- Assisted with e-Play bookings and technical troubleshooting
- Conducted tours of Centre, assembling show bags for visitors
- Ordered catering supplies & stationery, and reconciled invoices for payment
- Programmed digital signs and ensured big screen contained relevant daily information
- Provided First Aid as needed and contacted law enforcement when required on-site.
Personal Assistant
Hume City Council
2003.01 - 2004.04
- Daily maintenance and appointment-making of General Manager’s electronic diary
- Responsible for organizing travel arrangements
- Organised staff meetings, conference calls, staff training, community consultations, and forums
- Assisted in event management and special projects
- Organised logistics, invitations, followed-up replies, and organized catering orders
- Prepared quotes on room hire for customers
- Created and maintained various databases and ensured accuracy of mailouts
- Collection and collation of survey data, training summaries, and departmental expenses
- Assistance in budget preparation, reconciliation of invoices, and payment of invoices
- Monitoring and maintaining department stationery.
Project Officer
Drake International
2002.03 - 2002.07
- Develop, market & manage new test pilot of “e-Assist”: Drake’s Online Virtual Office Assistant
- Client visits to wide range of businesses, using various selling techniques, targeting outsourcing of administration work to e-Assist
- Internet research of the Virtual Assistant concept within Australia & overseas
- Resume creation for candidates of Drake’s temporary division.
Personal Assistant
Drake International, Cathy Nocera
1999.11 - 2002.03
- Provided administrative support to General Manager-IT&T including: interviewing job candidates, travel arrangements, organised meetings, and group functions, and preparing overhead presentations
- HR Administrator for IT&T department including organising new starter packages, and termination packages, monitoring annual leave and sick leave, reconciling expense reports, coordinating staff leave schedule, advertising internal vacancies, and updating position description
- Project Management – assisting where required in completing action items for committee meetings, designing and documentation of a new IT&T Intranet Page, and investigating alternatives for storage and safety of backup tapes.
Branch Administrator
Drake International, Drake Management
1997.09 - 1999.11
- Consulting Services
- Assisted Area Manager and consultants with preparation of proposals, revenue reports, overhead presentations, travel bookings, and coordination of client functions
- Monitored projects for Outsourcing department
- Prepared payments for temporary staff and issued client billings and/or credits
- Tracked profits, and expenses and submit reports to Outsourcing Manager using Excel
- Preparation of training logistics and collation of course materials for Drake Training
- Administered Drake technology tests (Triage) to candidates and processed test results
- Prepared reports and invoices for clients
- Monitored electronic clicks and purchase more when required.
Word Processing Operator
Baker & McKenzie Law Firm
1996.06 - 1997.02
- Word processing on wide range of legal documents for Senior Counsels and Partners
- Assisted MIS group with mainframe back-ups and archive retrieval
- Maintained client files, scheduling conference calls and organizing travel diaries.
Administration Training Officer
Rio Tinto Mining, Formerly CRA Limited
1989.12 - 1996.03
- Administration and coordination of CRA’s Corporate Training Program: managing 800 course bookings on the corporate database (cancellations, swaps, additions, etc), recording training history for each participant, coordinated training logistics, liaised with conference venues
- Travel Officer for the department: responsible for coordinating all airline and hotel bookings, invoicing, travel expenses reports, etc
- Collation of course materials, design and preparation of overhead presentations, scheduling of meetings and workshops
- Visited training venues in Sydney and Perth once per year to meet with staff at venues.
Legal Secretary
Mutual of New York Life Insurance Company
1984.08 - 1989.09
- Word processing of funding agreements and pension plans for major clients such as Chase
- Manhattan, JP Morgan and Chemical Bank
- Assisted Secretary of the Board with minute taking and agenda preparation
- Scheduled meetings and conference calls, and prepared documents and presentations
- Arranged travel and hotel reservations
- Reorganised the Legal department’s filing system.Resume – Cathy Nocera
Education
First Aid Training – -
St Johns Ambulance Victoria
Melbourne, VIC01.2024
Diploma of Management -
Kangan Tafe
Broadmeadows10.2015
Effective Management Techniques -
Kangan Tafe
Essendon12.2001
Associate Diploma - Business Management
Holmes Glenn
Melbourne, VIC12.1992
Associate of Arts - Liberal Arts/Humanities
Westchester Community College
New York06.1989
Certificate II- Advanced Office Practices & Secretarial Specialities - Secretarial Studies And Office Administration
Northern Westchester Technical Centre
New York06.1984
Skills
- Administrative Support
- Calendar Management
- Customer Service
- Conflict Resolution
- Critical Thinking
- Excellent Communication
- Microsoft Office
- Multitasking Abilities
- Office Management
- Organisation & Time Management
- Problem-Solving
- Teamwork and Collaboration
Timeline
Reception Administration
St Francis Eymard Centre
2023.08 - 2024.03
Administration Officer & Executive Assistant
St Michael’s Uniting Church
2023.01 - 2023.06
Office & Facilities Manager
Community U.M.C
2020.04 - 2022.10
Executive Assistant, Office Manager
St Mark the Evangelist RCC
2016.02 - 2020.04
Hume Volunteer Gateway Program Officer
Hume City Council
2010.08 - 2016.01
Administration Officer
Hume City Council, Learning Community
2007.06 - 2010.08
Receptionist
Hume City Council
2004.04 - 2007.06
Personal Assistant
Hume City Council
2003.01 - 2004.04
Project Officer
Drake International
2002.03 - 2002.07
Personal Assistant
Drake International, Cathy Nocera
1999.11 - 2002.03
Branch Administrator
Drake International, Drake Management
1997.09 - 1999.11
Word Processing Operator
Baker & McKenzie Law Firm
1996.06 - 1997.02
Administration Training Officer
Rio Tinto Mining, Formerly CRA Limited
1989.12 - 1996.03
Legal Secretary
Mutual of New York Life Insurance Company
1984.08 - 1989.09
First Aid Training – -
St Johns Ambulance Victoria
Diploma of Management -
Kangan Tafe
Effective Management Techniques -
Kangan Tafe
Associate Diploma - Business Management
Holmes Glenn
Associate of Arts - Liberal Arts/Humanities
Westchester Community College
Certificate II- Advanced Office Practices & Secretarial Specialities - Secretarial Studies And Office Administration
Northern Westchester Technical Centre
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