CATHERINE O'SULLIVAN
Mannum,SA
Summary
LICENCES HELD:
- Current “C” Class
- WWCC
GENERAL:
- I am a reliable, honest, respectful and hardworking person.
- Safety is a big priority in the workplace for me and my fellow employees. I enjoy meeting new people and can work very well supervised or unsupervised and as a team member.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
- Willingness to take on added responsibilities to meet team goals.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Administrator Economics and Community Development
City Of Belmont
2023.01 - 2023.07
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Delivered clerical support by handling range of routine and special requirements.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Scheduled and coordinated travel arrangements for office staff members.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Assisted with budgeting and financial management to keep office operating within budget.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Performed research to collect and record industry data.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment
Employment Consultant/Customer Service Specialist
APM EMPLOYMENT DISABILITY SERVICES
2021.06 - 2023.01
- Customer Service, liaising with other departments regarding - claims, insurances and medical requirements, international requirements for non-residents, phone support, just to name a few.
- Daily Client Management Reporting data entry.
- Managed caseloads of up to 125+ monthly clients in search of gainful lasting employment.
- Reviewed, tracked and coordinated employment referrals.
- Interviewed clients and administered skills assessments to determine employability for recruiting employers, enhancing candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Proofread and edited clients' resumes to improve interview chances of employment opportunities Developed job leads in order to increase placements.
- Assisted various of my clients with job or education placement.
- Trained, mentored, supported and coached employers and clients to improve performance and results for both parties.
- Mentoring/Advising clients with aspects of obtaining information regarding benefits of superannuation accounts current and old through combining your super knowledge.
- Increased job availability for clients through local business relationships. Matched clients to open positions based on skills, readiness to work and work requirements.
- Recognized client employment barriers and devised strategies together to assist and support through overcoming these barriers..
- Advised and assisted clients on job searching, interviewing and resume writing techniques to increase employment chances, completing job applications, seeking employment opportunities through face to face contact with prospective employers also through avenues like internet sites and word of mouth, and submitting resumes , and attending interviews as a support person for my clients to improve interview chances.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Updated client records to reflect personal information, qualifications and career aspirations. Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Tracked clients' progress in CRM database to provide monthly reports.
- Devised and implemented individualized employment plans to support client goals. Assessed individuals to identify skills, strengths and interests for job placement. Conducted assessments, interviews, and job trials with clients to develop strong personal back to work plans for employment and support. Led job readiness and career-building workshops to uplift client confidence.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers. Maintained records of consumer employment activity such as potential and current employers. Collaborated with employers to develop accurate, current job postings and descriptions.
- Conducted employer and community organization outreach to promote employment services.
Customer Service Officer
Australian Super - Hays Recruitment
2020.03 - 2021.05
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Completed data entry to record call notes, suggestions and questions.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Promoted company brand and unique offerings through personalized customer service.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
Assistant Manager
PUMA ENERGY
2016.09 - 2018.06
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored security to protect employees, customers and property.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets,accounts, end of month reporting and allocated resources to maximize productivity and profitability.
Personal Banker/Senior Lending Specialist
ANZ Banking Group
2012.09 - 2016.06
- Worked closely with management to strategise sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Processed deposits, withdrawals and ACH transfers accurately.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Expanded client base by promoting new financial products.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Responded to customer inquiries regarding new accounts and account services.
- Verified customer identity and reviewed documentation for accuracy.
- Presented new and additional products and services to existing customers.
- Provided customers with additional information regarding account services.
- Maintained customer records and updated account information.
- Activated new accounts and issued customer identification numbers.
- Monitored accuracy of customer information in system.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Explained account terms and conditions to customers.
- Tracked and processed customer account requests and applications.
- Reconciled customer accounts and balanced daily transactions.
- Greeted customers and delivered information about new account processes.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Collected customer information and completed new account forms.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Processed customer payments and account setup charges.
- Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
Education
High School Diploma -
Esperance Senior High School
Esperance, WA10.1988
Office And Secretarial Studies Trainee-ship
Esperance Tafe Centre
Esperance, WAFinancial Counselling
Deakin University
Melbourne, VICNo Degree - Personal Development Courses
Pilbara Tafe
Karratha, WASkills
- Draft Development
- Staff Management
- Front Office Management
- Scheduling Meetings
- Office Supplies and Inventory
- Verbal and Written Communication
- Workplace Organization
- Strong Problem Solver
- Workflow Processes
- Report Writing and Development
- Customer Relationship Management
- Detailed Meeting Minutes
- Payment Processing
- Bank Deposit Reconciliation
- Time Management
Timeline
Administrator Economics and Community Development
City Of Belmont
2023.01 - 2023.07
Employment Consultant/Customer Service Specialist
APM EMPLOYMENT DISABILITY SERVICES
2021.06 - 2023.01
Customer Service Officer
Australian Super - Hays Recruitment
2020.03 - 2021.05
Assistant Manager
PUMA ENERGY
2016.09 - 2018.06
Personal Banker/Senior Lending Specialist
ANZ Banking Group
2012.09 - 2016.06
High School Diploma -
Esperance Senior High School
Office And Secretarial Studies Trainee-ship
Esperance Tafe Centre
Financial Counselling
Deakin University
No Degree - Personal Development Courses
Pilbara Tafe
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