Catherine Owen

Deli Assistant

Williamson's Foodworks

Gisborne, Victoria

10.2022 - Current

Assisted customers with deli orders by slicing meats, cheeses, and other items according to their specifications.
Informed management of any supply needs or low stock levels.
Maintained records of sales transactions for accounting purposes.
Stored perishable food items in freezer or refrigerator to protect from spoilage.
Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
Brewed and served coffee and tea with preferred add-ins.
Scrubbed and polished counters to remove debris and food.
Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
Restocked napkins, condiments and utensils at self-service areas during slow periods.
Tailored orders to address customer allergies and gluten concerns.
Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
Provided excellent customer service by greeting customers in a friendly manner and answering questions about products and services offered at the deli counter.
Informed customers of deli specials to increase profits.
Adhered to all state health regulations regarding food safety and sanitation practices.
Maintained safe food handling practices to prevent germ spread.
Ensured that workstations were properly cleaned before closing time each day.
Restocked shelves when needed in order to maintain adequate inventory levels.
Responded to customer questions regarding product availability.
Performed daily opening and closing duties including setting up displays and cleaning counters.
Sliced meats and cheeses and weighed deli items for customers.
Stocked deli cases with fresh products such as meats, cheeses, salads, and other prepared foods.
Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
Welcomed and thanked guests to demonstrate appreciation for patronage.
Provided customers with fresh product and correct portion size to minimize shrink.
Cleaned and sanitized food preparation areas, equipment, utensils, dishes, and silverware.
Checked signage and pricing to verify accurate displays on counters and in cases.
Updated food displays, cases and other customer-facing areas to increase sales of special items.
Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Operated cash register to process customer purchases accurately and efficiently.
Followed all safety procedures when handling knives or operating machinery in the kitchen area.
Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
Prepared sandwiches using specified ingredients while adhering to safety standards.
Assembled and served meals according to specific guest requirements.
Weighed and priced items for sale according to store guidelines.
Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Checked expiration dates on all deli products to ensure quality control.
Regularly checked temperatures of hot holding units during shift hours.
Offered samples to promote and upsell specials.
Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
Documented and entered special orders for event catering and party trays.
Oversaw inventory in buffet and reported replacement needs to kitchen management.
Warmly greeted visitors to promote great customer service and positive ordering experience.
Organized ingredients and restocked supplies to prepare for busy periods.
Served food and beverages at take-out counters to provide fast service to waiting guests.
Created aesthetically pleasing food arrangements for special orders and party trays.
Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Organized storage areas in order to maximize space efficiency.
Directed patrons to restrooms and other amenities within facility.
Talked pleasantly with customers while taking orders and promoted positive image for business.
Assisted with catering orders as needed by preparing platters according to customer requests.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Processed payments on cash register and counted back bills and change to patrons.
Followed recipes and customer requests to prepare meals.
Attended staff meetings in order to stay up-to-date on company policies.
Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Rotated stock on shelves throughout the day to ensure freshness of product.
Answered [Number] calls per shift to assist with customer questions and concerns.
Collaborated with others to discuss new opportunities.
Worked with cross-functional teams to achieve goals.
Completed day-to-day duties accurately and efficiently.
Understood and followed oral and written directions.
Leveraged [Software] skills to input and compile data gathered from various sources.
Recognized by management for providing exceptional customer service.
Modified existing software systems to enhance performance and add new features.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained schedule of class assignments to meet deadlines.
Delivered products to customer locations on time.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Exceeded customer satisfaction by finding creative solutions to problems.
Planned and completed group projects, working smoothly with others.
Identified needs of customers promptly and efficiently.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained updated knowledge through continuing education and advanced training.
Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Summary

Overview

Work History

Deli Assistant

Education

High School Diploma -

Skills

Affiliations

Languages

Accomplishments

Certification

References

Timeline

Deli Assistant

High School Diploma -

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