Hi, I’m
Catherine Pattison
Melbourne,VIC
Summary
Proven customer service manager with a track record of enhancing workplace customer service at SHIPSHAPE CREW through efficient cleaning methods and excellent time management. Skilled in customer service and adept at creating a welcoming environment. Achieved a significant improvement in customer satisfaction standards, demonstrating a strong ability to meet and exceed employer expectations.
Overview
2
years of professional experience
Work History
Creative Activation / Personally Reccomended
Mystery Shopping
07.2024 - 07.2024
Job overview
- Completed comprehensive reports outlining findings from mystery shopping visits to provide actionable insights for clients.
- Increased client satisfaction by efficiently completing mystery shopping assignments within given deadlines.
- Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
- Achieved consistent high scores in mystery shopping evaluations by emphasizing employee training on customer service standards.
GoPeople
Courier
01.2023 - 01.2024
Job overview
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Adhered to all traffic laws while operating company vehicles for safe transportation of goods.
SHIPSHAPE CLEANING CREW
Cleaner
07.2022 - 01.2024
Job overview
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
Education
Kangan InstituteMelbourne, VIC
Community Services IV from Community Services
08.2025
Skills
Case Managing
One on One interviews
Client analysis and interaction
Customer service
Meet and greet
References
Amanda Harrison - 04818666661 - Team Leader of Shipshape Cleaning Crew
Hailey Boss - Owner of Go People - 0434363331
Timeline
Mystery Shopping
Creative Activation / Personally Reccomended
07.2024 - 07.2024
Courier
GoPeople
01.2023 - 01.2024
Cleaner
SHIPSHAPE CLEANING CREW
07.2022 - 01.2024
Kangan Institute
Community Services IV from Community Services
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