Catherine Paxman
Heathridge,WA
Summary
Well-regarded [Type] Advisor highly effective at analyzing data and trends to make timely, useful, and effective recommendations. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage [Number] years' experience to take on new position with [Company Name].
Overview
14
14
years of professional experience
Work History
Disability Practice Advisor
Avivo
08.2023 - Current
- Facilitated workshops and masterclasses focused on Person-Centred Practice
- Supported teams in delivering high-quality, person-centred disability support services
- Monitored and assessed the effectiveness of organisational services and supports
- Coordinated and led projects that contributed to the organisation’s strategic objectives
- Collaborated with Area and Business Support teams to identify and implement efficiency improvements
- Provided expertise in practice, processes, and operations to enhance disability support capabilities
- Worked with teams to assess the financial viability of services and optimize customer funding usage
- Led strategic planning and facilitated internal Communities of Practice sessions
- Ensured compliance with funder expectations, including reporting and audits
- Collected and disseminated data on customer experiences to inform service improvements
- Collaborated on projects related to Aged Care, Disability, and Mental Health services across all areas of Business Support
- Developed training programs and coached new colleagues on NDIS practices and standards.
Service Coordinator
Avivo
09.2020 - 08.2023
- Facilitation of Person-Centred Practice workshops
- Acting Mentor for Northern Beaches area
- Daily implementation NDIS, HCP, CHSP, Mental Health funding
- Managing and supporting 2 area teams
- Coordination of 80 customers and their funding packages and supports in 8 area suburbs
- Registration and reviews of all customers of all funders
- Planning, providing and monitoring services against budget
- Liaising with external stakeholders and allied health professionals
- Completing progress reports for NDIS customers
- Facilitation and development of Area teams development
- Demonstrated ability to work as a supportive leader
- Provide ongoing development for individual teams members
- Daily invoicing approvals
- Developing support plans, goals and outcomes and safeguarding plans for customers
- Working alongside HR and WHS for colleagues and customer related concerns and safety
- Lead recruitment for 2 area teams
- Liaise with customers families and support networks
- Support and assist customers in obtaining required high level funding
- Demonstrated ability to work within a multi-disciplinary team
- Participation in the Leadership workshop.
Customer Engagement Coordinator
Ability Centre
11.2019 - 09.2020
- Communicate with customers and families to effectively identify their goals and need for support using a self-directed/person-centred approach
- Assist customers and families to liaise with National Disability Insurance Scheme (NDIS)
- Develop and maintain a diverse and up to date knowledge of company services
- Liaise with internal Divisions and personnel regarding the availability of services and effective referral management
- Work closely with administration staff to ensure administrative functions associated with intake are completed in a timely and professional manner
- Suggest and implement strategies and activity that work towards achieving customer growth and satisfaction levels
- Establish a strong working relationship with customers and families to understand their personal needs and preferences and to inform service choice
- Build relationships with internal and external stakeholders including National Disability Insurance Agency (NDIA), Local Area Coordinators, Service Providers, Hospitals, Schools, and other referral pathways
- Provide reports and gather information as required
- Comply with and ensure compliance to all policies and procedures
- Update and ensure all customer related information is accurate
- Providing Support Coordination to NDIS customers
- Supporting customers to transition from Block Funding to Federal NDIS Funding
- Completing an analysis of funds received from the state Disability Services System to the Federal NDIS and analysing implications of supports to be delivered under the different funding models and the impacts of customer services.
Candidate Manager > Senior Job Coach
The Work Health Group atWork Australia DES
09.2014 - 01.2019
- Assisting job seekers to overcome barriers to employment through personalised job plans
- Networking and developing new relationships with Employers and maintaining current relationships
- Reverse Marketing job seekers into suitable and sustainable employment
- Ensuring that all activity is documented appropriately according to compliance standards
- Assisting in DES Account Management with Crown Perth
- Implementing solutions to Job Coaches who require assistance
- Assisting and conducting interviews for Job Coach Vacancies
- Implementing training strategies for Job Coaches on how to engage with Employers
- Conducting scheduled training on Employer engagement, Reverse Marketing and Post Placement Support
- Assisting with case management across East, Central West and North ESA’s and managing multiple caseloads at once
- Training and development in new staff members
- Managing a large caseload of both ESS and DMS candidates
- Interview and assess participants for program suitability
- Completing and preparing reports, completing service delivery plans and keeping up-to-date file notes
- Perform initial assessments to assess work barriers and implement programs that assist candidates to obtain employment
- Develop and apply strategies to progress files and achieve high placement and durability / outcome rates
- Proactively build and maintain relationships with candidates by regular contact after work placement, through site visits and phone contact, to ensure and track performance
- Build strong relationships with employers through different methods such as cold calling, visiting businesses and networking methods
- Develop and manage personalised Employment Pathway Plans, to address and overcome barriers of candidates to help gain suitable employment
- Assist candidates enter suitable educational programs as required
- Liaise with medical practitioners, ESAt’s, Centrelink, employers and candidates to achieve outcomes appropriate for all parties
- Implement candidate Feedback and Complaints as required
- Participate in Case Review meetings
- Utilise ESS and Job Ready
- Ensure all candidates paperwork including Authority to release/obtain information, Compliance, Initial and Placement forms are signed
- Ensure all claims made are in required time frames
- Participate in DOE audits.
Reverse Marketer/Employment Services Consultant
The Work Health Group Work Focus Australia
01.2011 - 09.2014
- Reverse marketing workers across Western Australia
- Placing workers in paid employment
- Arranging and facilitating regular job seeking sessions with workers
- Locating work trials for workers
- Completing resume development with workers
- Courtesy calling
- Reference checking
- Completing work place preparation with workers including interview skills and techniques
- Completing Labour Market Research across Western Australia
- Liaising with insurers and in regards to workers claims
- Extensive experience in Microsoft Suit
- Maintaining and documenting all notes from meetings
- Working alongside allied health professionals in developing and implementing return to work plans
- Cold canvassing via phone and door knocking
- Interviewing Job Seekers to gain understanding of work history
- Developing and maintaining new employer relationships
- Job seeking with workers to help them gain employment
- Completing all required for documents for Job Seekers Placements
- Offering Wage Subsidy’s in regulation to atwork Australia and DEEWR guidelines
- Conversing with Centrelink in regard to Job Seekers participation.
Education
Skills
- Successfully managing and coordinating teams of 30 staff
- Account Manage clients on an ongoing basis – developing professional relationships
- Demonstrated experience and knowledge with NDIS, HCP, CHSP, Mental Health funding
- Outcomes focussed and driven to succeed
- Person Centred
- Well presented
- Excellent communication skills
Personal
I consider myself friendly and outgoing, articulate, numerate and love a challenge. I am an all-round people person and enjoying helping people of all walks-of life and practice the Person Centred Approach in everyday life. I like to be part of a team but can also work autonomously. I am looking for a position to expand my knowledge and skill base and consider myself an asset to any future employer. I hold a full clean C class driving licence and am an Australian Citizen.
Tel
0415 961 353
References
Available upon request
Timeline
Disability Practice Advisor
Avivo
08.2023 - Current
Service Coordinator
Avivo
09.2020 - 08.2023
Customer Engagement Coordinator
Ability Centre
11.2019 - 09.2020
Candidate Manager > Senior Job Coach
The Work Health Group atWork Australia DES
09.2014 - 01.2019
Reverse Marketer/Employment Services Consultant
The Work Health Group Work Focus Australia
01.2011 - 09.2014
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