Catherine Petrus

A Business Information Systems graduate from Torrens University Australia, I have developed expertise in Technical Support, Helpdesk Management, IT Asset Management, and Web Development through coursework and practical experience. In my current role as a National TAC Assistant, I manage CRM databases and support student enrolment processes. Additionally, my experience as an Administration Assistant has strengthened my skills in task delegation between different departments and roles, ensuring smooth coordination across teams and timely project execution. My work at The Ritz-Carlton Melbourne and as a university tutor further honed my customer service, problem-solving, and teamwork abilities. With a solid foundation in Cybersecurity and Security Operations, I am eager to apply my knowledge in technical support, system administration, and related fields, while continuing to grow professionally.

• Certificate of Security Operations 2
• CQ Global Combatives, Melbourne Training College
• Criminal History Check Certificate
• National Crime Check
• Working with Children Check (WWC)
• Working with Children Check Victoria
• Certificate of Cybersecurity Fundamentals
• La Trobe University, La Trobe University, Melbourne
• Bachelor of Business Information Systems
• Laureate Education, Inc /Torrens University Australia, Melbourne

• Returned Service League Member

• Used MYOB to streamline invoicing and payment tracking at Keilor East RSL, improving financial accuracy and administrative efficiency.
• Developed event coordination systems at Keilor East RSL, contributing to the successful execution of multiple community events.
• Utilised Salesforce CRM to transfer data and update course offerings at Torrens University, ensuring the accuracy and timely processing of student admissions data.
• Leveraged Microsoft Office 365 to create comprehensive reports and support data management, improving collaboration and efficiency across departments.
• Applied project management skills to assist in coordinating marketing campaigns at SAS Institute, contributing to enhanced team productivity and campaign performance.
• Provided exceptional customer service at The Ritz-Carlton Melbourne, addressing guest inquiries and ensuring a seamless luxury experience, resulting in increased customer satisfaction.
• Used Microsoft Power BI and other analytics tools to manage data integration and report on academic trends, enhancing data-driven decision-making at Torrens University.
• Created and maintained membership records at Keilor East RSL, ensuring accurate documentation and a streamlined process for new member registrations.
• Handled customer inquiries and service requests efficiently at The Ritz-Carlton, ensuring adherence to hotel policies while exceeding guest expectations.
• Collaborated with cross-functional teams at SAS Institute to develop marketing strategies and content, enhancing engagement and reach within target demographics.