Catherine Puoch
Officer South,VIC
Summary
Dynamic healthcare professional with proven expertise in ED workflow coordination and patient care. At Monash Health, I successfully led a team, enhancing compliance and safety standards while fostering collaboration. Skilled in incident reporting and team leadership, I excel in problem-solving and ensuring optimal patient outcomes.
Overview
6
6
years of professional experience
Work History
PSA ED teamleader
Monash health
Dandenong , Vic
04.2024 - Current
- Led Monash Health ED team through daily patient care workflows and priorities.
- Coordinated handovers, and task allocation across Monash Health services.
- Supported clinicians with escalation, communication, and service coordination for patient needs.
- Monitored compliance with Monash Health policies, procedures, and safety standards.
- Guided team members through onboarding, coaching, and workplace practice.
- Managed incident reporting, documentation, and follow-up actions in Monash Health systems.
Patient Service Assistant
Monash health
Casey, Vic
11.2020 - 04.2024
- Coordinated escalation, communication, and service delivery to effectively address patient needs.
- Monitored compliance with Monash Health policies, procedures, and safety standards.
- Fostered collaborative work environment to enhance teamwork and support patient care.
- Cleaned to infection control standards.
Education
Cert 111 - Patient Service Assistant
Chisholm
Frankston, Vic 05.2012 - 10.2012
Skills
- Emergency department workflow
- Patient care coordination
- Patient handover
- Incident management
- Clinical documentation management
- Policy adherence
- Safety compliance
- Infection prevention
- Team management
- Problem-solving
- Attention to detail
Timeline
PSA ED teamleader
Monash health
04.2024 - Current
Patient Service Assistant
Monash health
11.2020 - 04.2024
Cert 111 - Patient Service Assistant
Chisholm
05.2012 - 10.2012