Catherine Rankin

In my role as office all-rounder;

• I was required to reply to emails with clear and succinct communication.
• I used Adobe Photoshop, Illustrate, Corel Draw, and Wilcom to create digital mock-ups of logos and uniforms for customers.
• I was required to answer and make phone calls to a diverse range of customers with clear communication.

In this role, I successfully:

• Provided friendly customer service.
• Encouraged connection and community by engaging with customers.
• Liaised between the customers and the store manager when placing orders.
• Trained new staff to make coffee.
• Trained new staff to responsibly and safely close the shop.
• Managed multiple tasks within a strict time limit.

This internship involved:

• Reading long-form fiction manuscripts.
• Suggesting ways to improve the clarity and style of writing, depending on the target audience and the purpose of the text.
• Critically choosing when and when not to fix grammatical errors, depending on whether the error enhances or obscures the author's intentions and goals.
• Concisely offering suggestions to authors via email in a way that uplifts the author and supports the message they are trying to convey.

This internship involved:

• Attending morning briefings.
• Drafting and requesting feedback on a piece to camera.
• Drafting and requesting feedback on voice over scripts for 4pm and 6pm news stories.

This internship involved:

• Pitching story ideas in group meetings.
• Interviewing local talent.
• Writing journalistic stories for a print magazine.
• Requesting feedback from supervisors.

This role involved:

• Providing excellent customer service.
• Stocking shelves.
• Cleaning.