Catherine Reilly
Mount Eliza,VIC
Summary
Highly organized and detail-oriented professional, passionate about executing exceptional outcomes that achieve established goals.
Experience with planning, budgeting and coordinating a wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders, vendors and colleagues.
Offering proven skills in Business administration, dedicated to promoting efficient business operations and high productivity by on-boarding well-qualified candidates and minimizing employee turnover. History of driving advancements in productivity and team motivation through proactive approaches.
Overview
18
18
years of professional experience
Work History
Business and Events Manager
Upon Request
12.2023 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered exceptional customer service to attendees, addressing concerns promptly and professionally.
- Streamlined event operations for improved efficiency and cost-effectiveness through comprehensive logistical management.
- Ensured smooth event transition with thorough pre-event walkthroughs and detailed day-of coordination efforts.
- Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
- Created memorable experiences for guests through immersive entertainment options at various events.
- Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources.
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Liaised with external stakeholders including clients, suppliers, and regulatory bodies to maintain strong working relationships beneficial to the organization''s success.
- Assisted with month-end closing tasks, ensuring timely completion of financial statements.
- Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.
Recruitment Consultant
Chandler Macleod
08.2023 - 12.2023
- Built strong relationships with clients through regular communication and understanding their unique needs.
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Conducted interviews with candidates to ensure seamless scheduling and communication throughout the process.
- Achieved high retention rates by placing candidates in roles that aligned with their skills, interests, and long-term career goals.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Hired employees and initiated new hire onboarding process.
Case Manager, Complex Collections
AGL Energy
01.2023 - 08.2023
- Assisted clients in navigating financial services and public benefits to gain access to valuable resources.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanour.
- Researched accounts and completed due diligence to resolve collection problems.
- Managed time efficiently in order to complete all tasks within deadlines.
- Skilled at working independently and collaboratively in a team environment.
Team Assistant - Short Term Contract
AGL Energy
10.2022 - 12.2022
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Diary management
- Approval and processing of invoices
- Interview scheduling
- Assisting various team members where required.
Hospitality Business Manager
Buller Ski Lifts
01.2021 - 09.2022
- Oversee daily operations of 9 venues
- Invoice processing & approval
- Monthly P&L reporting
- Prepare applications of event grants
- Brainstormed and implemented creative event concepts and themes.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- HR point of contact for 80 employees
Guest Services Associate
Peppers Moonah Links
03.2019 - 03.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
Purchasing Administrator
Buller Ski Lifts
05.2018 - 02.2019
- Invoice processing and approval
- Stock maintenance and control
- Prepare monthly P&L reports
- Account management
- Performed monthly reconciliation of open purchasing orders.
- Sourced vendors, built relationships, and negotiated prices.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
Owner/Operator
Peninsula Stand Up Paddle
05.2014 - 03.2020
- Managed day-to-day business operations.
- Assessed income and expenses and adapted plans to improve profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Informed tour members of safety risks associated with attractions, confirming customer security.
- Application for various permits and licenses
Front Office Duty Manager
Buller Ski Lifts
01.2018 - 09.2018
- Oversee daily operations of the front office / reception
- Management of House Keeping team
- Staff induction & training
Commercial Development Manager
APN Outdoor
01.2007 - 01.2008
- Large scale advertising development
- Lease preparation and negotiation
- Building and maintaining client relationships
Education
Victorian Certificate Of Education Yr 12 -
Padua College
Mornington, VICAdvanced Diploma Of Social Science & Justice -
Chisholm Institute
Frankston, VICSkills
- Microsoft Office
- Database Management
- Event Marketing
- Vendor Negotiation
- Team Leadership and Motivation
- Complex Problem-Solving
- Time Management
- Exceptional communication
- Personable and Approachable
Timeline
Business and Events Manager
Upon Request
12.2023 - Current
Recruitment Consultant
Chandler Macleod
08.2023 - 12.2023
Case Manager, Complex Collections
AGL Energy
01.2023 - 08.2023
Team Assistant - Short Term Contract
AGL Energy
10.2022 - 12.2022
Hospitality Business Manager
Buller Ski Lifts
01.2021 - 09.2022
Guest Services Associate
Peppers Moonah Links
03.2019 - 03.2020
Purchasing Administrator
Buller Ski Lifts
05.2018 - 02.2019
Front Office Duty Manager
Buller Ski Lifts
01.2018 - 09.2018
Owner/Operator
Peninsula Stand Up Paddle
05.2014 - 03.2020
Commercial Development Manager
APN Outdoor
01.2007 - 01.2008
Victorian Certificate Of Education Yr 12 -
Padua College
Advanced Diploma Of Social Science & Justice -
Chisholm Institute
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