Catherine Reynolds

• responsible for developing and implementing high quality e-learning courses to support NDIS participant goals and aspirations in their home and work life
• Design and development of online training materials, end user support methods and promotional materials with a focus on our NDIS Support Services.
• Content creation for multiple learning and skills development modalities
• Maintain current course materials as well as modify and improve them as required by Mentors and Managers.
• Conduct training needs analysis, develop exercises and training scenarios
• Creating engaging learning activities and compelling course content.
• Working with Hurdle subject matter experts and identifying training needs.
• Applying tested instructional design theories, practice, and methods.
• State instructional learning outcomes and create content that matches them.
• Provide exercises and activities that enhance the learning process
• Maintain accurate and comprehensive information by maintaining up to date electronic progress notes, document version numbers, assessment data and design layouts.
• Liaise and work collaboratively with key stakeholders to establish a mutual goal of developing and delivering effective activities, relevant to the achievement of the participants goals.
• Participate in Performance Development and Appraisal meetings to identify ongoing training and support.

• Maintain installers rosters
• Allocate Installers work loads
• Customer Bookings
• Answering Phones
• Booking and customer emails
• Preparing and shipping installers stock
• Creating and supplying daily/weekly/monthly reports for;

1. Installers

2. Installations Manager

3. Customers

• Designing reports in Excel to suit the daily/weekly and monthly needs of each department
• Running reports for each department daily/weekly and monthly and providing to management
• KPI reports
• Stock level reports
• Project reports
• Control centre call reports
• Major customer sales reports
• Liasing with the major banks
• Meeting reports

• Providing general support to the project team of 8 people
• Training the project staff for new projects
• Keeping KPIs
• Liaising with the suppliers and contractors
• Liaising with project clients
• Assisting the team with booking project installations
• Creating the project jobs to be allocated to the project team

• Answer telephone and direct calls
• Answering Phones
• Communicating with customers
• Communicating with installers
• Allocating and scheduling work for installers
• Receive and sort emails