Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Catherine Robinson

Dubbo,Australia

Summary

Professional mental health worker with strong background in participant care and therapeutic support. Skilled in crisis intervention, counselling, and case management. Highly collaborative team player focused on achieving meaningful results and adapting to changing needs. Known for empathy, strong communication skills, and ability to build trusting relationships with clients.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Mental Health Worker

Flourish Australia
02.2019 - Current
  • I am responsible for delivering high-quality, person-led, recovery-oriented support services. I work respectfully and collaboratively with individuals accessing services, their families, and various stakeholders to develop and implement personal recovery plans. The plans focus on empowering individuals to build independence, enhance daily living skills, and engage in meaningful activities such as education, employment, and social participation.
  • I provide direct support with tasks like home management, attending appointments, improving physical health, and encourage social connections. I am proactive, hands-on, and committed to professional and ethical conduct, while upholding the values of diversity, respect, and empowerment. I have a strong understanding of relevant policies, standards, and legislation, and maintain effective communication with their teams and managers. My role requires adaptability, problem-solving skills, the ability to work both independently and as part of a team, and a commitment to personal wellness and continual learning.

Vocational Specialist

Marathon Health – headspace Dubbo
01.2017 - 01.2018
  • The Individual Placement and Support (IPS) trial program, funded by the Department of Social Services (DSS), was implemented within headspace Dubbo. This vocational initiative targets young people aged 15–25 who have experienced mental health challenges.
  • I actively participated in Intake and Clinical Review meetings and collaborated with Youth Access and Awareness Workers, private providers, the Clinical Leader, and the Program Manager to coordinate care for case-managed clients. I supported young people in developing job readiness skills, including resume and cover letter writing, conducting mock interviews, and approaching potential employers.
  • Additionally, I provided ongoing mentoring, advocacy, and support to individuals engaged in employment, education, or training aligned with their interests. My responsibilities also included networking with prospective employers, as well as government and non-government agencies, to help young people achieve their vocational goals.

Assistant in Nursing

Western NSW LHD – Dubbo Community Mental Health Team
10.2010 - 01.2017
  • Provided comprehensive administrative and operational support to clinicians and specialist staff within a multidisciplinary team. Liaised with external organisations to coordinate care for case-managed clients and supported regional outreach staff during home visits.
  • Organised, facilitated, and attended psychiatry clinics in outreach locations. Communicated effectively with clients, family members, and external agencies via phone, email, and message platforms such as Message Media. Scheduled and confirmed appointments and ensured timely notification to all relevant parties.
  • Proficient in Microsoft Office Suite, iPM, FISCH, CHOC, and eMR systems. Assisted administrative staff with registering new patients, compiling and filing medical records, and supporting Medico-Legal processes. Reported directly to the Team Leader and/or Nurse Unit Manager (NUM).

Residential Care Nurse

NSW Health – Darling Street Mental Health Rehabilitation Centre, Dubbo
05.2005 - 10.2010
  • Engaged with, supported, and advocated for clients living with psychiatric disabilities, while fostering strong relationships with key stakeholders. Responsibilities included transporting clients, performing administrative duties, and organising and facilitating opportunities for social interaction. Provided assistance with medication delivery and offered education and support around medication use and coping strategies. Escorted clients on approved gate leave from the Dubbo Mental Health Inpatient Unit and contributed to Clinical Review meetings. Coordinated and facilitated Case Conferences, participated in Clinical Supervision, and represented the service at community events such as R U OK
  • Day and Walk Towards Hope. Reported directly to the Team Leader and/or Nurse Unit Manager (NUM).

Support Worker

Rec Link, Dubbo
02.2005 - 08.2006
  • This role was based within a community organisation that delivered a range of programs and activities for individuals with disabilities, catering to support needs from low to high complexity. My responsibilities included organising, mentoring, and facilitating community-based activities, as well as delivering structured in-house support programs. I also assisted with financial management, maintained client documentation, and supported daily living tasks such as meal preparation and cleaning. I reported directly to the Team Leader and/or Manager.

Team Member

Roundabout Lunch
10.2004 - 10.2005
  • Food preparation, cash handling, taking phone orders, other duties as required.

Shift Supervisor

Pizza Hut, Alice Springs
02.2003 - 05.2004
  • Oversaw daily shift operations, supported fellow management team members, and supervised staff to ensure smooth and efficient service delivery. Responsibilities included staff rostering, training, and performance support. Managed food preparation and service, incoming stock, store opening and closing procedures, cash handling, and banking. Maintained high standards of customer service and ensured proper upkeep of equipment and accurate completion of paper-based documentation.

Casual Residential Support Worker

Casa Central Australia Incorporated, Alice Springs NT
06.2003 - 01.2004
  • My responsibilities included assisting clients in areas of personal hygiene, organising & assisting with personal finances, meal preparation & cleaning duties as required, grocery shopping, organising and facilitating group activities within the community, liaised and maintained relationships with key stakeholders, providing support at medical appointments, help and support with medication compliance, client documentation and administrative duties.

Residential Support Worker

Orana Lifestyle Directions, Gilgandra
04.1997 - 02.2003
  • Provided personal care and support to clients with physical and intellectual disabilities, including assistance with hygiene, money management, and daily living tasks. Actively participated in group activities and collaborated with government organisations to ensure holistic client care. Duties included client supervision, documented relevant information in client files, and supported medication administration in accordance with care plans and policies.

Education

Certificate IV - Community Services Work

Western Institute of TAFE
Dubbo
01.2006

Skills

  • Empowering clients by person-led approach
  • Great personal and interpersonal skills
  • Working collaboratively and independently

Certification

  • Platinum Safety and Training, 2024
  • Blue Knot, Building Trauma Awareness, 2024
  • Working with Children Check, expiry 11/01/2028
  • NDIS Worker Check, expiry 2027
  • Mental Health First Aid Australia, 2023
  • 2 Day Foundations Workshop, DV-alert, 2023
  • First Nations Awareness, Accreditation
  • CANSAS Conversations, Accreditation
  • Code of Conduct, Accreditation
  • Complaints Handling, Accreditation
  • Cyber-security, Social Media and Social Networking, Accreditation
  • Preventing Discrimination in the Workplace, Accreditation
  • Diversity in the Workplace, Accreditation
  • Escalation pathways for people who are not contactable, Accreditation
  • Home visits to people accessing our service, Accreditation
  • Incident and Hazard Reporting, Accreditation
  • Supporting people to Stay Infection Free, Accreditation
  • Manual Handling, Accreditation
  • NDIS Code of Conduct, Accreditation
  • Reportable Incidents (NDIS), Accreditation
  • NDIS Practice Standards, Accreditation
  • NDIS Quality and Safeguarding Orientation, Accreditation
  • No Bullying Policy, Accreditation
  • Non-suicidal Self Injury Training, Accreditation
  • Using Personal Protective Equipment, Accreditation
  • Preventing Sexual Harassment in the Workplace, Accreditation, 2024
  • Privacy Policy, Accreditation
  • Professional Boundaries, Accreditation
  • Recovery Assessment Scale Domain & Stages (RAS-DS), Accreditation
  • Record Keeping & File Notes, Accreditation
  • Recovery Coaching (1-4), Accreditation
  • Restrictive Practices, Accreditation
  • Reportable Gifts, Accreditation
  • Rights of Persons with Disabilities, Accreditation
  • Risk Management (NDS), Accreditation
  • Safe, Relieved and Respected (De-escalation), Accreditation
  • Safeguarding, Accreditation
  • Supporting People to Take Medication, Accreditation
  • START - Suicide Prevention, Accreditation
  • Strengths-Based Language, Accreditation
  • Trauma Informed Supports, Accreditation
  • Work Health and Safety Overview, Accreditation



Timeline

Mental Health Worker

Flourish Australia
02.2019 - Current

Vocational Specialist

Marathon Health – headspace Dubbo
01.2017 - 01.2018

Assistant in Nursing

Western NSW LHD – Dubbo Community Mental Health Team
10.2010 - 01.2017

Residential Care Nurse

NSW Health – Darling Street Mental Health Rehabilitation Centre, Dubbo
05.2005 - 10.2010

Support Worker

Rec Link, Dubbo
02.2005 - 08.2006

Team Member

Roundabout Lunch
10.2004 - 10.2005

Casual Residential Support Worker

Casa Central Australia Incorporated, Alice Springs NT
06.2003 - 01.2004

Shift Supervisor

Pizza Hut, Alice Springs
02.2003 - 05.2004

Residential Support Worker

Orana Lifestyle Directions, Gilgandra
04.1997 - 02.2003

Certificate IV - Community Services Work

Western Institute of TAFE

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Catherine Robinson