Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Catherine Saicic

Sorrento,WA

Summary

Reliable, energetic and resourceful customer service professional.

Love following fashion trends. Understand and have followed The Country Road Corporate Groups ethos (which includes the Witchery brand) for more than 30 years, including their Social Responsibility partnerships.

Proactive and effective problem-solver with extensive experience at well known companies like Salmat, Australian Geographic and The Body Shop, adept at boosting team efficiency and enhancing customer satisfaction. Skilled in customer service and improved performance outcomes. Hardworking and enthusiastic job seeker with strong organizational skills eager to secure entry-level Sales Consultant position. Ready to help team achieve company goals.

Overview

34
34
years of professional experience
1
1
Certificate

Work History

Household Manager

Sorrento
12.2012 - Current
  • Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
  • Expertly juggled multiple projects
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Ability to maintain extreme calm under pressure and chaos.

Operations Manager

Salmat
07.2006 - 06.2012
  • Supervised a staff of 12
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Achieved Best Employee of the Year Award

2IC Manager

Australian Geographic
02.1998 - 01.2006


  • Started as a casual and in a short period of time was promoted to 2IC
  • Was involved in comprehensive training programs, skill development workshops, and continuous feedback.
  • Achieved 95% on undercover shopper survey.
  • Implemented Company policies, goals and objectives.
  • Utilized appropriate financial tools to manage accounts payable and receivable.
  • Launched new rewards program to identify and celebrate staff performance.

Retail Consultant

Snow Ski And Surf
01.1993 - 11.1996
  • Controlled store inventory and reviewed cash handling and operations reports.
  • In charge of visual merchandising including window displays.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers.
  • Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
  • in charge of the ordering stock.

Sales Consultant

The Body Shop, Store
12.1990 - 01.1992


  • Processed transactions accurately while maintaining a high level of customer service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Fielded customer questions to share information about products, availability, and pricing.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Stocked merchandise, clearly labelling items, and arranging according to size and colour.

Education

Bachelor of Science - Marine, Freshwater And Antarctic Biology

University of Tasmania
Hobart, TAS
11.1996

Associate of Arts - Associate Diploma of Modern Languages

University of Tasmania
Hobart, TAS
11.1993

High School Diploma -

Hobart Matric College
Hobart, TAS
11.1990

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Dependable and Responsible
  • Flexible and Adaptable
  • Attention to Detail
  • Multitasking Abilities
  • Organization and Time Management
  • Optimistic
  • Enthusiastic

Certification

Beginner and Advanced Modelling Courses, The Model Company, Johannesburg, South Africa

Advanced Ballet Certificate, Cecchetti

Multiple Retail and Management training courses

Open Water Scuba Diving Course, NASDS (Tas)

Search and Retrieve Scuba Course, NASDS (Tas)

Rescue Diver Course, NASDS (Tas)

Refresher Diver, PADI (Perth)

Mastermind Launchpad

Matthew McConaughey The Art of Living Course

EA course through Institute of Teachers aide Courses










Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Household Manager

Sorrento
12.2012 - Current

Operations Manager

Salmat
07.2006 - 06.2012

2IC Manager

Australian Geographic
02.1998 - 01.2006

Retail Consultant

Snow Ski And Surf
01.1993 - 11.1996

Sales Consultant

The Body Shop, Store
12.1990 - 01.1992

Bachelor of Science - Marine, Freshwater And Antarctic Biology

University of Tasmania

Associate of Arts - Associate Diploma of Modern Languages

University of Tasmania

High School Diploma -

Hobart Matric College

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