Catherine Smith
Richmond,QLD
Summary
Hardworking and enthusiastic, trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food Safety Supervisor
RS Bros PTY LTD
02.2024 - Current
- Worked extensively in hands-on food processing environment before developing expert focus on food safety.
- Drove continuous improvement initiatives related to food safety by regularly analyzing data trends and implementing targeted action plans.
- Managed cross-functional teams to develop strategies for mitigating risks in supply chain processes related to food safety concerns.
- Developed and maintained a strong food safety culture within the organization, promoting awareness and responsibility among employees.
Cook
RS Bros PTY LTD
03.2022 - Current
- Continuously updated personal knowledge about ingredient trends, nutritional demands/preferences resulting in well-informed adjustments to recipes.
- Trained and supervised cooking staff to expertly meet daily needs.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Suggested actionable improvements to streamline training procedures.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
Quality Analyst
Sutherland Global Services
03.2019 - 02.2022
- Improved product quality by implementing rigorous testing procedures and adhering to industry standards.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Amazon Audible
02.2017 - 03.2019
- Increased efficiency and team productivity by promoting operational best practices.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
No Degree - Diploma And Advance Diploma of Leadership And Mgmt
The College of Adult Learning
Online Studies03.2025
Skills
Data Entry
Ingredient mixing
Recordkeeping abilities
Food Production
Cleaning procedures
Food safety understanding
HACCP Knowledge
Communication abilities
Certification
- Certified Food Safety Supervisor, RS Bros PTY LTD
Timeline
Food Safety Supervisor
RS Bros PTY LTD
02.2024 - Current
Cook
RS Bros PTY LTD
03.2022 - Current
Quality Analyst
Sutherland Global Services
03.2019 - 02.2022
Customer Service Representative
Amazon Audible
02.2017 - 03.2019
No Degree - Diploma And Advance Diploma of Leadership And Mgmt
The College of Adult Learning
- Certified Food Safety Supervisor, RS Bros PTY LTD
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