Catherine Sorokine
Sydney,NSW
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
14
14
years of professional experience
Work History
Teacher’s Assistant
St Vincents & St Michaels Primary Schools
Aranda And Kaleen, ACT
07.2019 - 07.2022
- Helped students master learning concepts through one-on-one and small group tutoring.
- Created and maintained a safe and engaging learning environment for all students.
- Offered reception coverage to relieve staff during absences or breaks, which involved maintaining the front desk to provide a positive first impression.
- Greeted visitors, clients, and guests in a professional manner.
- Answered incoming calls, responded to emails, faxes, and other inquiries from parents and members of the public.
Pet Sitter
Mad Paws pet hosting services
Canberra, ACT
07.2019 - 07.2022
- Cleaned up pet messes and provided fresh food and water to all assigned pets.
- Met with owners to gather pet care information and discuss pet sitting duties.
- Discussed behavioral issues with clients in order to develop strategies for resolving them effectively.
- Noted unusual behavior and contacted owners regarding health-related issues.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Communicated with clients regularly regarding their pet's care needs and progress.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Delivered excellent service to pet owners to drive repeat business.
- Coordinated with pet owners regarding care plans and preferences, ensuring tailored services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Freelance Editor and Proofreader
Self-employed
Perth, WA
01.2009 - 10.2009
- Collaborated with authors to refine and polish their work while maintaining their voice.
- Negotiated contracts with writers and other content creators.
- Prioritised and organised tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Processed debits and credit to customer and general ledger accounts.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Education Assistant
Fast Track Education
Perth, WA07-2013
Animal Technology
Bentley College of TAFE
Perth, WA12-1999
Skills
- Classroom support
- Student safety
- Small group instruction
- Multicultural awareness
- Clerical support
- Organization and prioritization
- Client communication
- Customer service
- Verbal and written communication
- Client relationship management
Languages
French
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Teacher’s Assistant
St Vincents & St Michaels Primary Schools
07.2019 - 07.2022
Pet Sitter
Mad Paws pet hosting services
07.2019 - 07.2022
Freelance Editor and Proofreader
Self-employed
01.2009 - 10.2009
Education Assistant
Fast Track Education
Animal Technology
Bentley College of TAFE
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