Catherine Spearing
Warrnambool,BALI
Summary
Barista Owner/ Manager at Matchbox Espresso Bar with a proven track record in enhancing customer satisfaction and operational efficiency. Staff training and health compliance, I successfully implemented inventory systems that reduced waste and optimized stock levels. Recognized for fostering a positive team environment while ensuring high-quality beverage preparation. Great time management skills and hardworking.
Overview
12
12
years of professional experience
Work History
Barista Manager
Matchbox Espresso Bar
Warrnambool, VIC
02.2020 - 09.2025
- Supervised daily operations, ensuring high-quality beverage preparation and customer service.
- Trained and mentored new baristas on equipment usage and best practices.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed staff schedules to maintain optimal coverage during peak hours.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Purchased food and cultivated strong vendor relationships.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Packer
Materia Bros
Warrnambool, VIC
05.2013 - 01.2020
- Operated packaging machinery to ensure efficient product preparation for shipment.
- Monitored inventory levels and reported discrepancies to maintain stock accuracy.
- Trained new team members on packing procedures and safety protocols.
- Implemented process improvements that enhanced packaging efficiency and reduced waste.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Operated forklift to transport materials efficiently within warehouse environment.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Processed and reconciled customer payments to ensure accurate accounts receivable records.
- Managed invoicing and billing cycles, improving cash flow and reducing outstanding debts.
Education
High School Diploma -
St Anne's College
Warrnambool, VIC12-1986
Skills
- Customer service
- Cleanliness and organization
- Health and safety compliance
- Staff training and development
- POS systems
- Bank deposits
- Employee scheduling
- Backroom stocking
- Retail operations
- Marketing and promotions
- Attention to detail
- Barista training
- Safe food handling
- Shop opening and closing
- Policies and procedures implementation
- Espresso machine operation
- Complaint handling
- Quality control
Timeline
Barista Manager
Matchbox Espresso Bar
02.2020 - 09.2025
Packer
Materia Bros
05.2013 - 01.2020
High School Diploma -
St Anne's College