Catherine Strang
Ngunnawal,ACT
Summary
Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.
Overview
19
19
years of professional experience
Work History
Property Manager
Bastion Property Group
07.2023 - 02.2025
- Responsible for end-to-end management of rental properties, including tenant selection and property maintenance.
- Developed strong communication skills through regular interactions with prospective tenants, tenants, owners, body corporate, maintenance staff, and creditors.
- Duties included generating work orders, entering invoices, updating condition reports, conducting routine and final inspections, and managing open homes.
- Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
- Conducted regular walk-throughs of vacant units prior to move-in date for cleaning and maintenance purposes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Assistant Property Manager/Office Admin
Homefinders Real Estate
03.2023 - 07.2023
- Performed general office tasks and communicated with stakeholders.
- Generated work orders and updated condition reports.
- Conducted routine and final inspections and managed open homes.
Office Accounts Payable
ACT Recycling, ACT
11.2022 - 03.2023
- Answered phones, paid accounts, and managed emails and diary.
- Reconciled invoices and statements and performed general office tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Worked with coworkers to complete tasks.
- Participated in ongoing training to enhance own job skills and knowledge.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Office Manager
Accurate Design and Construction
12.2021 - 11.2022
- Managed access database, answered phones, and paid accounts.
- Managed emails and diary, invoiced and reconciled, and performed general office tasks.
Early Childhood Educator
Various Centers , ACT
07.2006 - 12.2021
- Implemented and maintained clean, safe, and orderly environment for children.
- Assessed each child's developmental progress through observations and record keeping.
- Collaborated with other educators, therapists, and families to create a positive learning environment.
- Developed and implemented behavior management plans for students with special needs.
- Conducted regular assessments on each child's progress towards developmental goals.
- Managed challenging behaviour incidents using positive reinforcement strategies when appropriate.
- Provided a safe, secure and stimulating environment for children to learn and grow through play-based experiences.
Southern Cross Community Healthcare
03.2014 - 11.2014
- Assisted families with disabilities, performed light household duties, and provided transport.
Child Carer – Self Employed
Weston Woden Family Daycare
05.2011 - 09.2014
- Coordinated activities, developed and implemented programs, and cared for children.
Personal Assistant/Assistant Event Manager
Gold Creek Chapel
10.2013 - 03.2014
- Organized manager's diary, prepared correspondence, and managed events.
Personal Assistant
3D Mobile Entertainment/Smile Photography
05.2012 - 11.2012
- Managed shop front, business diaries, and bookings.
Education
Certificate III - Children's Services
Skills
- Flexibility and analytical thinking
- Work ethic and self-drive
- Task prioritization and dispute resolution
- Solution-oriented mindset and attentive listening
- Professional appearance and rapport building
Timeline
Property Manager
Bastion Property Group
07.2023 - 02.2025
Assistant Property Manager/Office Admin
Homefinders Real Estate
03.2023 - 07.2023
Office Accounts Payable
ACT Recycling, ACT
11.2022 - 03.2023
Office Manager
Accurate Design and Construction
12.2021 - 11.2022
Southern Cross Community Healthcare
03.2014 - 11.2014
Personal Assistant/Assistant Event Manager
Gold Creek Chapel
10.2013 - 03.2014
Personal Assistant
3D Mobile Entertainment/Smile Photography
05.2012 - 11.2012
Child Carer – Self Employed
Weston Woden Family Daycare
05.2011 - 09.2014
Early Childhood Educator
Various Centers , ACT
07.2006 - 12.2021