Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Todio

Truganina,Australia

Summary

  • ORGANISED
  • FRIENDLY
  • COMPETITIVE
  • RELIABLE
  • HONEST
  • TEAM PLAYER
  • MOTIVATED
  • HIGH ATTENTION TO DETAIL

Overview

10
10
years of professional experience

Work History

Transport Administration Support(Customer Service)

Lineage Logistics - Cold
12.2024 - Current
  • completion of export and import documentation
  • accurate data entry
  • transport log management- driver details
  • weight reports
  • dispatching
  • preparing actual file reports
  • report analysis to identify delivery/pickup anomalies
  • Replying to store support queries
  • Sending emails
  • office consumable ordering


DISABILITY SUPPORT WORKER

NDI CARE
03.2024 - 12.2024
  • Picking up clients
  • Dropping off to appointments
  • Home care assist

STORE WORKER

ELITE LOGISTICS
11.2024 - 12.2024
  • Replenishing
  • Pick and deposit
  • Using RF Scanner

WELCOME CALL CONSULTANT

ITS MY GROUP
04.2023 - 11.2023
  • AIA Health Welcome call team
  • Real Estate view outbound calls/ sales
  • Australian Unity Transfer Certificates/ Claims
  • Data Entry/ Admin
  • Outbound Calls – Customer service

OPERATIONS CONSULTANT

BUPA
05.2022 - 03.2023
  • Uploading pathology reports on to the CRM
  • MOC Decision Onshore
  • MOC Decision Offshore
  • Responding to Offshore Emails
  • Average 100 HAP ON
  • Average 100 HAP OFF

ACCOUNTS ASSISTANT

NEUROREHAB
10.2019 - 03.2022
  • Accounts reconciliation
  • Accounts receivable/ payable
  • Liaison with insurers, NDIS, Plan Managers
  • Third Party Payer database management
  • Generate and distribute fortnightly therapist invoices
  • Liaise directly with therapists to ensure invoicing and funding is correct
  • Following up on accounts receivable/ aging debtors
  • Attending to account enquiries by phone or email
  • Occasional cover of reception duties

SETTLEMENTS OFFICER

AUTO LOANS GROUP
05.2018 - 09.2019
  • Generating finance contracts and guiding clients through them
  • General enquiries via phone and email
  • Working within strict timeframes
  • Compliant to all legislative requirements
  • Resolving client queries relating to payment and settlement issues
  • Supporting Finance brokers with any assistance to free up their work load
  • Coordinating with Redbook or Marshalls to achieve inspection bookings for clients and vendors
  • Proficient with IT skills

ENVIRONMENTAL SUPPORT OFFICER

MELTON CITY COUNCIL OPERATIONS CENTRE
10.2017 - 04.2018
  • Sending out and processing registration renewal letters
  • Data entry and general administration
  • Assisted nurses with immunisations and communicable disease control at various highschools
  • Inspections and Risk based assessments on food businesses, temporary and mobile businesses, noise and nuisance complaints, childcare outbreak, tobacco test purchasing, septic and waste water inspections under supervision of an authorised EHO , Participated in Samping, 3 Part Sampling and Seizing of unsafe food.

SETTLEMENTS OFFICER

LENDLY
09.2015 - 08.2017
  • Generating finance contracts and guiding clients through them
  • General enquiries via phone and email
  • Working within strict timeframes
  • Compliant to all legislative requirements
  • Resolving client queries relating to payment and settlement issues
  • Supporting Finance brokers with any assistance to free up their work load
  • Coordinating with Redbook or Marshalls to achieve inspection bookings for clients and vendors
  • Proficient with IT skills

Education

Certificate III - Individual Support (Ageing, Disability)

IHNA Australia
06.2024

Bachelor of Health Science - Public and Environmental

Swinburne University Hawthorn
01.2013

Year 12 Victorian Certificate of Education - undefined

Catholic Regional College Sydenham
01.2006

Certificate II - Business

Victoria University
01.2004

Skills

    COMMUNICATION

  • Excellent written and verbal communication skills
  • Ability to communicate effectively with customers, colleagues, students, teachers and suppliers (face to face, phone and email)
  • Planned and wrote reports and research essays
  • Excellent presentation and negation skills
  • Empathic listener
  • Confident, articulate and professional speaking abilities
  • Ability to train new staff by delegating tasks and clearly explaining procedures

    • ORGANISATIONAL

  • Record keeping
  • Maintaining and updating information

    • TEAMWORK

  • Thrive in team environments and working well with others
  • Ability to contribute ideas effectively
  • Enjoy working as a team member as well as independently

    • ADMINISTRATION

  • Accurate data entry
  • Strong organizational, administrative and analytical skills
  • Excellent spelling, proofreading, touch typing and computer skills
  • Ability to maintain confidentiality
  • Excellent working knowledge of all Microsoft Office packages
  • Ability to produce consistently accurate work even whilst under pressure
  • Ability to multitask and manage conflicting demands
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Transport Administration Support(Customer Service)

Lineage Logistics - Cold
12.2024 - Current

STORE WORKER

ELITE LOGISTICS
11.2024 - 12.2024

DISABILITY SUPPORT WORKER

NDI CARE
03.2024 - 12.2024

WELCOME CALL CONSULTANT

ITS MY GROUP
04.2023 - 11.2023

OPERATIONS CONSULTANT

BUPA
05.2022 - 03.2023

ACCOUNTS ASSISTANT

NEUROREHAB
10.2019 - 03.2022

SETTLEMENTS OFFICER

AUTO LOANS GROUP
05.2018 - 09.2019

ENVIRONMENTAL SUPPORT OFFICER

MELTON CITY COUNCIL OPERATIONS CENTRE
10.2017 - 04.2018

SETTLEMENTS OFFICER

LENDLY
09.2015 - 08.2017

Bachelor of Health Science - Public and Environmental

Swinburne University Hawthorn

Year 12 Victorian Certificate of Education - undefined

Catholic Regional College Sydenham

Certificate II - Business

Victoria University

Certificate III - Individual Support (Ageing, Disability)

IHNA Australia

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Catherine Todio