Catherine Tofler
Macquarie Fields,NSW
Summary
Dependable and hardworking professional with experience in retail, housekeeping, telelcommunications, and insurance support. Skilled in customer service, observation, and handling responsibilities with care and attention to detail.
Currently completing Security licence, certificate training, and transitioning into the security industry, bringing strong communication skills, reliability, and a commitment to maintaining a safe and secure environment,
Overview
18
18
years of professional experience
Work History
Back of House Team Member
Kmart
02.2023 - Current
- Backfilling fixtures (20-30 per day on timer)
- Filling the shop floor Running cages
- Customer Service and enquiries
- Sequence team member - running daily load stock in a particular area of the store (1-20 cages approx. per day in each area)
- Presentation and Refresh of areas
- Overstock/pack away
- 1-2 trucks per day to help work on the shop floor.
Housekeeping Cleaner
Frank Whiddon Aged Care
01.2015 - 10.2015
- Maintain a clean, safe and hygienic environment for residents, staff and visitors in accordance with health and safety regulations.
- Performed daily cleaning tasks including sanitizing rooms, bathrooms, and communal areas.
- Handling laundry services - washing, drying, folding, and distributing linen and personal clothing.
- Report maintenance issues, safety hazards, or health concerns promptly to management.
- Worked collaboratively with nursing and care staff to support residences comfort and wellbeing.
Sales Assistant
Team Telecom
06.2009 - 10.2011
- Provide expert advice and assistance to customers on mobile plans and devices.
- Processed sales transactions, upgrades, and service activations accurately and efficiently.
- Handled customer enquiries, complaints and technical troubleshooting over phone.
- Maintained up-to-date knowledge of products, promotions and competitor offerings.
- Achieved individual and team sale targets through exceptional customer service and product knowledge.
Underwriting Assistant
Strata Unit Underwriters
06.2007 - 03.2009
- Supported Underwriters in accessing and processing new businesses, renewals and endorsements for insurance policies.
- Reviewed documentation such as claim history, assessments and valuations to ensure the policy was accurate.
- Prepared Certificate of currencies, and policy renewals in a timely manner.
- Communicated with brokers, clients and internal teams to clarify information and resolve policy enquiries.
- Maintain accurate records and data entry in underwriting systems while adhering to company and regulatory standards.
Education
Certificate II in Security Training - Security
Secta Training Academy
Granville, NSW11-2025
Provide First Aid Certificate - First Aid Training
National First Aid Courses
Campbelltown, NSW10-2025
Certificate III in Disability - Disability Studies
TAFE NSW
NSW12-2009
High School Diploma -
Airds High School
Airds NSW12-2005
Skills
- Stock rotation
- Team collaboration
- Decision-making
- Problem-solving
- Customer service
- Attention to detail
- Workplace safety
- Multitasking Abilities
- Customer engagement
- Excellent communication
- Reliable and punctual
- Organizational skills
Timeline
Back of House Team Member
Kmart
02.2023 - Current
Housekeeping Cleaner
Frank Whiddon Aged Care
01.2015 - 10.2015
Sales Assistant
Team Telecom
06.2009 - 10.2011
Underwriting Assistant
Strata Unit Underwriters
06.2007 - 03.2009
Certificate II in Security Training - Security
Secta Training Academy
Provide First Aid Certificate - First Aid Training
National First Aid Courses
Certificate III in Disability - Disability Studies
TAFE NSW
High School Diploma -
Airds High School