Catherine Welch
Cooloongup,WA
Summary
Professional Pet Care Specialist with solid experience in animal care and customer service. Skilled in handling various pet needs, maintaining clean environments, and providing knowledgeable advice to pet owners. Strong focus on teamwork and adaptability, ensuring efficient operations and positive results for clients and colleagues. Reliable, flexible, and ready to contribute to thriving pet shop environment.
Overview
8
8
years of professional experience
Work History
Receptionist/ Kennel Hand
Perth Pet Club
07.2024 - 02.2025
- Greeted incoming customer professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone and messenger inquiries promptly
- Kept reception area clean and neat to give clients positive first impression
- Was responsible for the welfare and safety of up to 90 dogs
- Followed kennel protocol to feed and handle dogs
- Administered medications and first aid as required
- Bathed dogs
Receptionist
Madame Ma's Doggie Daycare and Grooming
07.2023 - 07.2024
- Greeting and checking in clients
- Gathering and recording client details
- Answering inquiries via phone call, email, online booking system, social media and in person
- Monitoring social media activity
- Invoicing and taking payments from clients
- Cash handling
- Booking daycare and grooming appointments
- Overseeing daily operations of the daycare, grooming salon and training services
- Coordinating and communicating with daycare attendants and groomers on clients requests
- Selling and advertisement of retail stock
- Assisting staff training
- Appropriate and safe handling of dogs
- Use of Microsoft Office programs and social media
- Following and doing cleaning protocols throughout the facility
- Addressing feedback, complaints and concerns from both staff and clients
- Coordination with dog trainer to assist clients with recommendations
- Building solid relationships with clients to assist with maintaining long term clientele
Housekeeping Team Leader
Intercontinental Hayman Island Resort
11.2022 - 03.2023
- Opening shifts with responsibilities including but not limited to liaising with Front Office regarding special guest requests and arrival times for the day, organizing each Room Attendants daily board and communicating any additional requirements, running morning briefings
- Closing shifts with responsibilities including but not limited to end of day reports, hand over notes for morning supervisor, locking up office and ensuring all keys have been returned
- Liaising between different departments including Front Office, Laundry, Maintenance and Security to ensure guest requests are being met
- New Room Attendant on-boarding and assisting in ongoing training
- Safe chemical handling
- Answering phone and in-person inquiries from guests and ensuring their needs are met in a timely manner
- Working in conjunction with other housekeeping team leaders, supervisors and managers
- Signing off on cleaned rooms before guest arrival
- Communicating with Room Attendants on expectations, cleanliness and behaviour expectations
- Taking on board guest feedback and then actioning ways to improve services
Performance Groom/ Stable hand
McGarret Park
08.2021 - 02.2022
- Maintaining a clean yard/ barn
- Safe handling of horses while assisting vet/ farrier
- Preparing performance dressage horses for riding
- Making and feeding up to 11 horses (stabled and paddocked)
- Skipping out boxes and paddocks
- Grooming and bathing horses
- Preparing horses for shows
- Monitoring sick/ injured horses
- Cleaning off and basic wound treatment
Room Attendant
AHS Hospitality
11.2020 - 03.2021
- Servicing stay-over rooms: linen changes, restocking amenities etc
- Cleaning check out rooms to a high standard: bed making, vacuuming, restocking amenities, cleaning/ dusting surfaces
- Assisting/ interacting with guests through directing inquiries and providing additional provisions
- Restocking housekeepers' trolley
Receptionist/ Housekeeper
Motutere Bay Top10 Holiday Park
09.2019 - 02.2020
- Making reservations and checking in guests
- Responding to inquiries via email and phone
- Ordering stock through relevant suppliers
- Stocking shop shelves
- Day to day running of shop
- Cleaning and servicing cabins
- Booking tours through tour providers
- Closing and balancing tills
- On-call after hours for emergencies and late check-ins
Stable Hand
Private Agistment facility
01.2017 - 12.2018
- Preparing different feeds and feeding out of up to 20 horses
- Mucking out paddocks
- Rugging horses appropriately for weather
- Feeding of three dogs onsite
- Actioning owners individual requests for their horses care
- Checking horse health and monitoring injuries as required
Education
Certificate III - Animal Care Studies
Applied Vocational Training
Perth03-2025
Massey University -
Massey University
Palmerston North, NZ06.2020
College graduate -
Bethlehem College
Tauranga, NZ11.2019
Skills
- Customer Service
- Computer literate
- Ability to Multitask
- Fast Learner
- Highly responsible and reliable
- Ability to Work in a Team
- Problem Solving Skills
Timeline
Receptionist/ Kennel Hand
Perth Pet Club
07.2024 - 02.2025
Receptionist
Madame Ma's Doggie Daycare and Grooming
07.2023 - 07.2024
Housekeeping Team Leader
Intercontinental Hayman Island Resort
11.2022 - 03.2023
Performance Groom/ Stable hand
McGarret Park
08.2021 - 02.2022
Room Attendant
AHS Hospitality
11.2020 - 03.2021
Receptionist/ Housekeeper
Motutere Bay Top10 Holiday Park
09.2019 - 02.2020
Stable Hand
Private Agistment facility
01.2017 - 12.2018
Certificate III - Animal Care Studies
Applied Vocational Training
Massey University -
Massey University
College graduate -
Bethlehem College
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