Catherine White

• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.

I offer a custom made service to private clients working from my home studio. I design and make one-of-a-kind jewellery pieces that I sell online and through word of mouth. I have previously exhibited and sold in local galleries and a pop up shop. I also make bespoke soft furnishings for several local interior designers for residential projects.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Generated repeat business through exceptional customer service.

• Designed jewellery to the clients brief for custom made work.
• Administered social media with photography followed by regular post management.
• Developed and maintained professional relationships with customers to promote loyalty and referrals.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
• Demonstrated flexibility by adapting to various roles within the retail evironment.
• Ensured adherence to safety protocols when working with hazardous materials during repair processes, minimizing risk of accidents or injuries.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Addressed customer inquiries to ensure satisfaction and foster positive service experience.

• Co-ordinated all workroom projects and acted as technical advisor to the machinists.
• Reviewed work for quality and compliance with company standards and design specifications.
• Enhanced employee satisfaction by developing supportive and inclusive work environment.
• Created and oversaw production schedules and adjusted as needed to meet deadlines.
• Managed multiple projects concurrently, ensuring timely completion dates.