Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Catherine Williams

Buchan South,VIC

Summary

Dynamic, results-oriented professional with extensive experience as Hotel Owner/Operator at Buchan Caves Hotel. Demonstrated expertise in budget management and exceptional customer service, orchestrating promotional events that significantly enhanced customer engagement. Skilled in staff supervision and problem-solving, cultivating a positive environment that propels business growth.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Caravan Park Owner

The Stockmans Camp
Buchan South, VIC
01.2020 - Current
  • Hosted special events to boost brand awareness and increase community engagement.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Ensured compliance with applicable laws and regulations related to business operations.
  • Maintained relationships with existing clients by providing superior customer service.
  • Set pricing structures according to market analytics and emerging trends.

Hotel Owner/Operator

Buchan Caves Hotel
Buchan , VIC
07.2022 - 12.2024
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Resolved customer complaints quickly and efficiently while ensuring satisfaction.
  • Monitored employee attendance records and ensured adherence to work schedules.
  • Organized promotional events to attract new customers and retain existing ones.
  • Set pricing structures according to market analytics and emerging trends.
  • Oversaw budgeting and financial management.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided direction and guidance to employees.
  • Managed daily operations of business, including hiring and training staff.

Retail Sales Supervisor

Supercheap Auto
Bairnsdale, VIC
10.2014 - 01.2020
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Helped customers by answering questions and locating merchandise.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Greeted customers and provided excellent customer service.
  • Processed returns and exchanges of merchandise promptly and efficiently.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.

Educational Support Staff Member

Nagle College
Bairnsdale, VIC
01.2008 - 04.2015
  • Created visual aids for use in the classroom such as posters or diagrams.
  • Provided individualized attention to struggling students through one-on-one tutoring sessions.
  • Facilitated communication between home and school by delivering messages from teachers to parents and guardians when necessary.
  • Attended in-services, workshops and seminars.
  • Implemented differentiated instruction based on individual student needs and abilities.
  • Assisted students with coursework, projects and activities as directed by the teacher.
  • Provided support to teachers in the classroom by assisting with student instruction, monitoring behavior and providing additional help when needed.

Swim Instructor

BARC
Bairnsdale, VIC
10.2003 - 01.2008
  • Organized lesson plans according to the individual needs of students.
  • Inspected pool for cleanliness before lessons and reported unsanitary conditions.
  • Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
  • Demonstrated proper breathing techniques and meditation exercises.
  • Conducted swim lessons for groups and individuals, ensuring a safe and supportive environment.

Retail Assistant

Rivers
Bairnsdale, VIC
12.2002 - 10.2003
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Placed special orders or called other local stores to find desired items for customers.

Education

Nagle College
Bairnsdale, VIC

Skills

  • Customer service
  • Budget management
  • Staff supervision
  • Visual merchandising
  • Employee training
  • Problem solving
  • Effective communication
  • Store operations
  • Adaptability
  • Multitasking

Affiliations

*Horse riding

*Camping

*Gardening

*Family time

Accomplishments

  • State Retail Assistant finalist for Supercheap Auto

Certification

  • Working with Children’s Check
  • Food Safety Supervisor's Certificate

References

References available upon request.

Timeline

Hotel Owner/Operator

Buchan Caves Hotel
07.2022 - 12.2024

Caravan Park Owner

The Stockmans Camp
01.2020 - Current

Retail Sales Supervisor

Supercheap Auto
10.2014 - 01.2020

Educational Support Staff Member

Nagle College
01.2008 - 04.2015

Swim Instructor

BARC
10.2003 - 01.2008

Retail Assistant

Rivers
12.2002 - 10.2003

Nagle College

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Catherine Williams