Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Catherine Bonacci

Wangaratta

Summary

Dynamic professional with extensive experience over multiple areas of retail, excelling in store operations and customer engagement. Proven ability to delegate tasks effectively while ensuring compliance with food safety standards. Skilled in financial forecasting and fostering a high-energy environment, consistently enhancing customer satisfaction and team productivity.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Member

Big W
03.2025 - Current
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.

Store Support Leader

Big W
01.2024 - 03.2025
  • Conducted regular audits of sales floor standards compliance, maintaining a clean and visually appealing shopping environment for customers.
  • Implemented loss prevention strategies, leading to a significant decrease in shrinkage rates within the store.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Streamlined inventory management processes to avoid stockouts or excess inventory.

Department Team Leader Manchester

Spotlight
07.2022 - 01.2024
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Carried out day-day-day duties accurately and efficiently.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.

Grocery Manager

Coles
02.2021 - 06.2022
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Performed key tasks to promote inviting grocery store appearance.
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.

Nightfiller

Coles Supermarket
09.2018 - 02.2021
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Acting Assistant Store Manager

Target
12.2017 - 02.2018
  • Received and processed stock into inventory management system.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Increased customer satisfaction by resolving issues.
  • Maintained energy and enthusiasm in fast-paced environment.

Customer Service Assistant

Target
07.2014 - 01.2020
  • Answered customer questions about product availability and shipment times.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Exhibited high energy and professionalism when dealing with customers and staff.

Education

Certificate IV Business - Business

Swinburne Senior Secondary College
Hawthorn, VIC
12.2014

Skills

  • Store Opening and Closing
  • Retail Operations
  • Assignment Delegation
  • Financial Forecasting

Certification

Responsible Service of Alcohol

References

Danielle Whitehead

Store Support Manager

Coles Wangaratta

0417874244


Jay Ely

Availability Leader

Big W Wangaratta

0431280570

Timeline

Team Member

Big W
03.2025 - Current

Store Support Leader

Big W
01.2024 - 03.2025

Department Team Leader Manchester

Spotlight
07.2022 - 01.2024

Grocery Manager

Coles
02.2021 - 06.2022

Nightfiller

Coles Supermarket
09.2018 - 02.2021

Acting Assistant Store Manager

Target
12.2017 - 02.2018

Customer Service Assistant

Target
07.2014 - 01.2020

Certificate IV Business - Business

Swinburne Senior Secondary College

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Catherine Bonacci